- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer's pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
-
Experience Manager
1 week ago
LIVunLtd New York, United States permanentAs the Experience Manager you will ensure the smooth and efficient operational procedures within all areas of the amenity space, enabling LIVunLtd to provide the highest level of customer service. The Experience Manager must implement short and long-range objectives for the assig ...
-
Guest Experience Manager
4 weeks ago
SUMMIT One Vanderbilt New York, United StatesJob Description · In this role, you would report to the Associate Director / Sr. Manager of Guest Experience. You are an ideal candidate if you have 3 years of management experience in guest-focused roles in the entertainment, live events, theme park, attraction, and hospitality ...
-
Site Experience Manager
4 weeks ago
Randstad Enterprise New York, United StatesOur client, a prestigious beauty company, is looking to bring on a Manager, Ecommerce. · This opportunity would be a 6 month contract role. This would be a hybrid onsite role in Manhattan (NYC). · This would be 35 hours per week (traditional 9-5 w 1 hr unpaid lunch break). · Thi ...
-
Customer Experience Manager
1 week ago
STONE AND STRAND New York, United States Part timeAbout Us · STONE AND STRAND is a dynamic and thriving woman-owned fine jewelry brand, dedicated to offering exquisite, ethically sourced handcrafted pieces in New York City. · Founded in 2012 with the goal of breaking the old school norms of high-end jewelry, we pride ourselves o ...
-
Customer Experience Manager
1 week ago
L'OCCITANE Group New York, United StatesL'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks ...
-
Manager, Audience Experience
1 week ago
SA Recycling New York, United States Full timeSt. Martin's Publishing Group is currently seeking a Manager of Audience Experience. · In addition to overseeing the operations and vision for our in-house organic social accounts (TikTok, Meta, X, YouTube, and others), this role will be a resource to our authors on their individ ...
-
Guest Experience Manager
5 days ago
Arlo Hotels New York, United StatesArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Experience Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading Here at Arlo we strive to create a sense of awe that leaves ...
-
Marketing Experience Manager
1 week ago
Corporate& Technical Recruiters, Inc New York, United StatesMarketing Experience Manager You will have the responsibility for defining the vision, implementation processes, and day-to-day customer contact strategy for the Vodafone Global Enterprise Customer Experience Center in New York while aligning the go- Manager, Marketing, Customer ...
-
Employee Experience Manager
5 days ago
Catholic Guardian Services New York, United StatesPost Internal Days · 0 · Category · Human Resources · Description · CATHOLIC GUARDIAN SERVICES · POSITION DESCRIPTION · TITLE: Employee Experience Manager · REPORTS TO: Chief Human Resources Officer · RESPONSABILITIES: Lead and manage the employee experience during the entire ...
-
Member Experience Manager
5 days ago
Industrious New York, United StatesAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...
-
Associate Manager, Experiences
1 week ago
Condé Nast New York, United StatesCond Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company's portfolio includes many of the world's most respected and influential me ...
-
Account Manager with AgilLink Experience
4 weeks ago
Altman Greenfield & Selvaggi New York, United StatesAltman Greenfield & Selvaggi is a fast-growing, boutique Accounting Firm specializing in Business Management for entertainment clients, located in the heart of Union Square. We are currently in search of an Account Manager with AgilLik experience for the New York City office loca ...
-
Studio and Client Experience Manager
1 week ago
Core Pilates NYC New York, United StatesCore Pilates NYC is seeking an EXCEPTIONAL part time (to full-time) Studio and Client Coordinator/Manager to join our team for a permanent position in our Flatiron Pilates studio. · Administrative Must-Haves / Requirements · You'll oversee all studio functions from sales to inst ...
-
Senior Client Experience Manager
2 weeks ago
Chexology New York, United StatesPosition: Senior Client Experience Manager · Pay Range: $100,000 - $125,000 · Location: Remote This is a remote position with the expectation of travel to client sites, attend industry events, or collaborate with the team as needed · Reports to: Head of Operations · Supervisor ...
-
Sr. Manager, Brand Experience
1 week ago
Foot Locker New York, United States Regular Full timeOverview · This is a hybrid position that can be located in New York City or St. Petersburg, FL. · Foot Locker, Inc. is hiring a Sr. Manager, Brand Experience to join our team This position will ensure a strategic and cohesive brand image and philosophy for new and existing cust ...
-
Product Manager, Member Experience
5 days ago
Spring Health New York, United StatesWhat you'll be doing · :Contribute to our mission to eliminate every barrier to mental healthcare for our members. · Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-fun ...
-
Experience Manager
2 weeks ago
LIVunLtd New York, United StatesJob Description · Job DescriptionLIVunLtd is looking for an Experience Manger to join our team, located at a luxury residential location on the Upper West Side of Manhattan. As the Experience Manager you will ensure the smooth and efficient operational procedures within all areas ...
-
Customer Experience Manager
2 weeks ago
Michaels Union City, United States Temps partielStore - BAY-UNION CITY, CAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...
-
Quality Manager-MTA experience
1 week ago
Jobot New York, United StatesJob Description · Job DescriptionThis Jobot Job is hosted by: Christie Bauer · Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. · Salary: $130,000 - $170,000 per year · A bit about us: · We are a growing civil general contractor looking ...
-
Operations Manager, Customer Experience
1 week ago
Sharebite New York, United States**Operations Manager, Customer Experience** · at Sharebite New York, New York **Overview** · Sharebite is a food ordering marketplace with a social impact mission. Our platform enables you to place your pickup or delivery order at the restaurant of your choice while supporting ...
Agent Experience Manager - New York, United States - Compass
Description
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in New York City (110 5th Ave)
At Compass You Will:
What We're Looking For:
Compensation:
The base pay range for this position is $20.72-$31.01 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Perks that You Need to Know About:
Participation in our incentive programs (which may include where eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.