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    Sr. Manager, Brand Experience - New York, United States - Foot Locker

    Foot Locker
    Foot Locker New York, United States

    2 weeks ago

    Default job background
    Regular Full time
    Description

    Overview

    This is a hybrid position that can be located in New York City or St. Petersburg, FL.

    Foot Locker, Inc. is hiring a Sr. Manager, Brand Experience to join our team This position will ensure a strategic and cohesive brand image and philosophy for new and existing customers throughout the entire consumer journey. This position works with the Vice President, Brand Experience in the alignment of the brand vision across all touch points. The role of the Brand Experience team is to support the GM by facilitating, planning, and delivering the brand strategy and initiatives. The team is responsible for spearheading stakeholder alignment and operationalization of cross-functional workflows/COEs that move the brand's strategic priorities forward. The Sr. Manager, Brand Experience will partner with cross-functional business stakeholders to operationalize E2E delivery of brand strategies and initiatives with a focus on providing operational support and meaningful insights to maximize productivity and customer impact.

    Responsibilities

  • Support the Brand Experience team in providing leadership and operational support to cross-functional teams to execute strategic initiatives against short and long-term priorities, including store openings/closings, store operations and communications, customer service, pricing actions, visual merchandising, and special projects.
  • Influence commercial planning and execution leveraging knowledge of customer and customer journey, stores and store operations, competitors, and strategic markets.
  • Oversee workflow and operationalize E2E delivery of typical brand, store, and CX operations, initiatives, and activities, leading to consistent and timely execution in stores.
  • Partner with commercial team stakeholders to plan and deploy core store operations and activities, including input, oversight, and/or approval of store communications related (not limited) to Pricing, Visual Merchandising, Marketing, Events, New/Remodel/Closing stores, Fixture Procurement, Construction, Product assortment, and Allocations. Leverage deep understanding of our customers and stores to coach cross-functional stakeholders and optimize outcomes and deliverables.
  • Support Customer Experience and Store Experience teams in the execution of brand operations and initiatives, including performance monitoring, coaching, and/or solutions related (not limited) to Pricing, Visual Merchandising, Marketing, Events, New/Remodel/Closing stores, Fixture Procurement, Product assortment, and Allocations. Provide circular feedback to drive consistent execution and elevation of brand standard and service across all store types and tiers.
  • Lead cross-functional, omni-channel collaboration and processes to set-up high heat products for release via the Launch Reservation app process.
  • Systematically facilitate store support and solutions for commercial and field teams, including timely escalation of high-priority issues to appropriate stakeholders.
  • Maintain visibility and active engagement with all brand and CX team initiatives that impact stores and customers.
  • Travel stores and strategic markets often to gather tangible insights and drive brand connectivity to the field and customer.
  • Monitor performance of strategic initiatives and work with stakeholders to optimize productivity.
  • Leverage customer and operational insights to enhance the effectiveness of key initiatives.
  • Build awareness across the organization, highlighting relevant opportunities and friction points.

    • Qualifications

  • BA required
  • Minimum of 5 years of work-related experience
  • Minimum 5 years progressive leadership experience with proven ability to influence high performing cross- functional teams to innovate and collaborate
  • Expertise across different forms of retail (. free-standing store, specialty-multi, pop-up, open sell,
  • Proficient in Microsoft Office
  • Experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign) helpful
  • Experience managing vendor relationships
  • Must be able to work and manage projects independently
  • Must manage several projects simultaneously
  • Work effectively with a variety of people across business functions
  • Outstanding communication and collaboration skills
  • Proven ability to multi-task and plan effectively

    • #LI-JJ1

    #LI-HYBRID

    Benefits

    The base salary range is $ $115000 / year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below.

    Foot Locker Benefits:

    Employee Discount
    Paid Time Off
    Medical | Dental | Vision Coverage
    401(k) | Roth 401(k)
    Stock Purchase Plan
    Life Insurance
    Flexible Spending Account
    Opportunities for Advancement
    Tuition Reimbursement for Qualified Courses
    Strong Company Culture
    Employee Resource Groups

    Connect With Foot Locker

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