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    Product Manager, Member Experience - New York, United States - Spring Health

    Spring Health
    Spring Health New York, United States

    3 weeks ago

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    Description

    What you'll be doing

    :
  • Contribute to our mission to eliminate every barrier to mental healthcare for our members.
  • Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
  • Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
  • Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
  • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
  • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
  • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
  • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

    • What success looks like in this role:

  • Meet or exceed targets for member conversion within your scope.
  • Contribute to a seamless and delightful member experience, as measured by customer satisfaction metrics like NPS and system usability score.
  • Foster a team culture of high-velocity experimentation and continuous improvement.

    • What we expect from you:

  • 3+ years of consumer-facing product management experience, with a track record of driving user growth.
  • Strong analytical skills and experience with data-driven decision making.
  • Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
  • Experience working with cross-channel customer marketing platforms and A/B testing tools.
  • Exceptional communication, organizational, and collaboration skills.
  • Passion for mental health and a commitment to improving access to care.
  • Ability to thrive in a fast-paced environment.

    • Preferred qualifications:

  • Healthcare / health tech or benefits tech experience
  • Hypergrowth start-up experience
  • Fluency with Looker, Mixpanel, Iterable, and/or Eppo

    • The target base salary range for this position is $120,000 - $150,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

    Hypergrowth meets impact

    What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
  • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
  • You will create processes & products that have never existed before
  • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

    • And...

  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, & humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get the space to experiment & innovate
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
  • You will become more resourceful and resilient
  • You get to be part of a winning team that opens doors in the future

    • Benefits provided by Spring Health:

    Your Total Health:

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual account which is valued at $199/year per user. HSA and FSA plans available
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • 10 allocated sick days per year
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • Access to, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Spring Renewal: When you hit your four-year Springaversary, you'll be awarded afourweek, fullypaid, sabbatical leave to renew and recharge.

    • You And Your family:

  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons child care, back-up care, and elder care.
  • Access to fertility care support through , in addition to $4,000 reimbursement for related fertility expenses

    • Supporting you financially through:

  • Our People team benchmarks all salaries using thefor technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment

    • Creating a culture you can thrive in:

  • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
  • Focus Fridays: no meetings, no distractions, just time for you to get work done.
  • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
  • Up to $1,000 Professional Development Reimbursement per calendar year.
  • $200 per year donation matching to support your favorite causes
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