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    Assistant Manager - San Antonio, United States - Pacific Dental Services

    Pacific Dental Services
    Pacific Dental Services San Antonio, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Responsibilities

  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
  • Acts as manager of supported practice in Operations Manager's absence
  • Plans and prepares work schedules and assigns team members to specific duties
  • Work with team members to help develop successful patient communication skills and facilitate learning
  • Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
  • Assisting in driving year over year revenue and profit growth
  • Ensure adherence to cash management and accounting protocols
  • Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
  • Provide effective leadership, coaching and mentoring to identify and implement opportunities for improvement
  • Ensure office is following PDS standards in respect to facility cleanliness and maintenance
  • Lead and participate in daily huddles and all other meetings as required
  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
  • Subject Matter Expert in executing PDS' processes, systems and tools, while actively contributing to their improvement
  • Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
  • Supports Clinicians education and referrals regarding the Mouth-Body Connection
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Other duties and responsibilities as assigned

    • Qualifications

  • High School Diploma or general education degree (GED)

    • Preferred

  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business

    • Knowledge/Skills/Abilities

  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
  • Self-motivated, reliable individual capable of working independently as well as part of a team
  • Ability to multi-task effectively without compromising the quality of the work
  • Excellent interpersonal, oral and written communication skills
  • Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
  • Organized, detail-oriented individual able to work in a fast-paced environment

    • Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community
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