- Full TimeLocation: Denali Princess Wilderness LodgeDescriptionService Excellence.
- FREE CRUISE AFTER YOUR FIRST SEASONReward for Referral ProgramExperience
- Of a lifetimeRewards & IncentivesCommunity ServiceEmployee ActivitiesProfessional GrowthHAP Alaska Yukon is an equal opportunity employer.
-
Guest Service Agent
1 week ago
Stonebridge Companies Anchorage, United States Full timeCity, State:Anchorage, Alaska The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITIES: · Operate the front desk acco ...
-
Guest Service Representative
4 weeks ago
Northwest x Southern Hospitality Anchorage, United StatesJob Description · Job DescriptionThe Hyatt House Anchorage, managed by Northwest x Southern Hospitality (NSH) is looking for a courteous, customer service driven, happy, energetic, ambitious, & inspired type Guest Services Representative to join our growing hospitality team If yo ...
-
Guest Services Representative, Anchorage
3 weeks ago
UnCruise Adventures Anchorage, United StatesUnCruise Land Operations · UnCruise Adventures operates eight small passenger vessels throughout multiple itineraries year-round. · The Guest Services team provides the first and last point of contact for our guests at our hospitality, or check in, suites. The poise and profess ...
-
Tour / Guest Services Host
4 weeks ago
Alyeska Resort Anchorage, United StatesJob Description · Job DescriptionPosition summary: As the Tour / Guest Services Host at Alyeska Resort, you will play a pivotal role in curating exceptional experiences for our Tour guests throughout the season. This dynamic position is focused on summer operations, with an oppor ...
-
Guest Services Representative
1 week ago
Department of the Air Force Elmendorf Air Force Base, United StatesSummary · About the position: This position will be assigned to the JBER Lodging on Joint Base Elmendorf-Richardson, AK. · This is a Regular Full-Time position. · Regular Full -Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hour ...
-
Guest Service Agent-Full Time
1 week ago
Millennium Hotels - Lakefront Anchorage Anchorage, United States Full timeGuest Service Agent-Full time · The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for full time, Guest Service Agent to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores ...
-
University of Alaska System Anchorage, United StatesPrior customer service preferred. Prior experience in an office, hotel front desk, banquet / event sets including A/V setup and breakdowns, or janitorial/custodial position is preferred. Applicant must demonstrate record keeping or cash handling skills and be willing to complete ...
-
Guest Services Representative, Anchorage
4 weeks ago
UnCruise Adventures Anchorage, United StatesJob Description · Job DescriptionUnCruise Land Operations · UnCruise Adventures operates eight small passenger vessels throughout multiple itineraries year-round. · The Guest Services team provides the first and last point of contact for our guests at our hospitality, or check i ...
-
Hostess/Host
1 week ago
Hilton Anchorage Downtown Anchorage, United States Part timeHilton Hostess/Host · We are the largest hotel in Alaska, a hub for visitors and our restaurant has an open role for a dynamic and energetic person to represent our hotel as a host or hostess. You will greet guests as they enter and show them to their table or waiting area. You w ...
-
Service Advisor
3 weeks ago
Swickard Auto Group Anchorage, United StatesJob Type · Full-time · Description · We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, ...
-
Dave & Buster's Anchorage, United States Full timeDave and Buster's - Anchorage is hiring full time or part time Mixologists/Bartenders to join our team in Anchorage, AK. As a Mixologist, you will serve alcoholic and non-alcoholic beverages to guests responsibly while providing an excellent guest experience at all times.Responsi ...
-
Front Desk Manager
2 weeks ago
Alyeska Resort Anchorage, United StatesNordic Spa Job Description · Front Desk Manager · Reports to : Assistant Spa General Manager · Achieving Excellence · As the for the Nordic Spa, you are authorized to exceed guest expectations and maximise revenue opportunities through your Spa Concierge team. You will showcas ...
-
Housekeeping Inspector
5 days ago
Marriott Anchorage Downtown Anchorage, United States Full timeDuties:Clean and maintain guest rooms, common areas, and other designated areas of the hotel. · Perform general housekeeping tasks such as dusting, vacuuming, mopping, and making beds. · Ensure all rooms are stocked with necessary supplies and amenities. · Report any maintenance ...
-
Dishwasher - FT Anchorage, Alaska
1 week ago
Benihana National Corp Anchorage, United StatesDescription · Position at Benihana At Benihana, your hard work is more than just a job, it's a career opportunity. It's a building block to a successful future in the world of business and hospitality. · Our people are our secret sauce to our success and mission of Creating Gr ...
-
Pool Attendant
5 days ago
Alyeska Resort Anchorage, United StatesPool Attendant · As a Pool Attendant at Alyeska Resort, you play a vital role in ensuring a pleasant and safe experience for our guests in our fitness center and pool areas. Your professionalism, respect for guest privacy, and dedication to maintaining a clean and welcoming envi ...
-
Membership Coordinator: South/Summit
3 weeks ago
The Alaska Club Anchorage, United States Full time/Part timeMembership Coordinator: South/Summit · Membership Coordinator · The Alaska Club is looking to hire a full-time Membership Coordinator . Are you a fitness enthusiast with excellent sales skills? Do you want to take your fitness career to the next level with an established co ...
-
Event Manager
3 weeks ago
Remington Hotels Anchorage, United States Full timeJob Description · Position Summary: · To coordinate, manage, and prepare all event documentation and coordinate with Sales, property · departments and client to ensure consistent, high level of service throughout all phases of property · events. Ensures their property events hav ...
-
Housekeeping Manager
1 week ago
Hilton Garden Inn Anchorage Anchorage, United States Full timeAre you an empowering leader? Do you enjoy creating experiences with impact? If you have a passion to deliver purposeful service, we invite you to take your career to the next level by joining the team at Hilton Garden Inn Housekeeping Manager to be part of this exceptional leade ...
-
Apprentice or Express Technician
3 weeks ago
Swickard Auto Group Anchorage, United StatesJob Type Full-time Description This job listing is for all dealership locations in the Anchorage area with similar position needs. By submitting your application, you indicate you are open to interviewing at any of our local dealerships. We look forward to reviewing your applica ...
-
Diesel Technician/Mechanic
3 weeks ago
Swickard Auto Group Anchorage, United StatesJob Type Full-timeDescription **Veterans encouraged to apply** Up to $50 per flat rate hour depending on experience We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service t ...
Agent, Guest Services - Anchorage, United States - Holland America/Princess Alaska-Yukon Land Operations
Description
Agent, Guest ServicesDepartment:
Guest Services
Employment Type:
Seasonal
Our Guest Service Agents are the greeters, problem-solvers, and sales force of all that is the location where you work.
You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our guests.
Be part of the team who shares their backyard with guests.Live a summer of adventure and memories, creating your own and those for others.
ResponsibilitiesProvide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.
Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.Processes daily sales and completes accounting duties.
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs.
Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations.
Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
Keep work areas organized, clean, and sanitized.Requirements Valid Driver's License (not revoked or suspended) with fewer than three moving violationsMust pass a pre-employment background check, including a credit check.
Minimum age of 18 years is required to reside in company housing, where available.Participates in HAP's sustainability program, aka 'Sustain Alaska & the Yukon', and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.Dedicated commitment to a diverse, equitable, and inclusive work environment.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for a minimum of 8 hours per day.Benefits Travel
