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    Fleet Coordinator - New York, United States - Canon USA & Affiliates

    Canon USA & Affiliates
    Canon USA & Affiliates New York, United States

    3 weeks ago

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    Description

    **Overview**

    Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues.

    **Responsibilities**

    + Place change of address, new installations, follow up calls and validation calls on MFD fleet

    + Assist with routing trouble tickets to correct group to resolve issues

    + Creating IT work orders

    + Collecting and recording monthly MFD meter reads

    + Maintaining an accurate database

    + Assist with setting up new devices and relocating existing equipment

    + Assisting end users with software issues and diagnosing the issue

    + Assisting end users with fax issues and diagnosing the issue

    + Understand networking and printer configuration

    + Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry

    + Additional duties as assigned

    **Qualifications**

    + High School diploma required. Some secondary education preferred

    + 2-4 years experience in a related field

    + Computer and networking knowledge, Microsoft Windows, network and Office experience

    + Excellent customer services skills

    + Must be detail oriented

    + Must be able to multi-task

    **PHYSICAL DEMANDS**

    Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)

    Will encounter stressful situations

    **What We Offer:**

    Competitive pay & benefits

    Comprehensive training and development programs that prepare employees to advance from within.

    A company focused on creating a positive work and client environment.

    Employee discounts on entertainment, products, and services nationwide

    **_Come Join Our Team_**

    **Job Locations** _US-NY-New York_

    **Posted Date** _1 month ago_ _(3/21/2024 2:06 PM)_

    **_Requisition ID_** _ _ **_# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $19.87/Hr._

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