- Place change of address, new installations, follow up calls and validation calls on MFD fleet
- Assist with routing trouble tickets to correct group to resolve issues
- Creating IT work orders
- Collecting and recording monthly MFD meter reads
- Maintaining an accurate database
- Assist with setting up new devices and relocating existing equipment
- Assisting end users with software issues and diagnosing the issue
- Assisting end users with fax issues and diagnosing the issue
- Understand networking and printer configuration
- Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry
- Additional duties as assigned
- High School diploma required. Some secondary education preferred
- 2-4 years experience in a related field
- Computer and networking knowledge, Microsoft Windows, network and Office experience
- Excellent customer services skills
- Must be detail oriented
- Must be able to multi-task
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Fleet Coordinator - New York, United States - Canon Business Process Services, Inc.
Description
Overview:
Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues.
Responsibilities:PHYSICAL DEMANDS
Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)
Will encounter stressful situations
What We Offer:
Competitive pay & benefits
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide
Come Join Our Team