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    Fleet Coordinator - New York, United States - Canon Business Process Services

    Canon Business Process Services
    Canon Business Process Services New York, United States

    4 weeks ago

    Default job background
    Description

    Overview

    Responsible for managing print fleet at client site. Responsibilities include responding to trouble tickets, creating IT work orders and resolving MFD issues.

    Responsibilities

    + Place change of address, new installations, follow up calls and validation calls on MFD fleet

    + Assist with routing trouble tickets to correct group to resolve issues

    + Creating IT work orders

    + Collecting and recording monthly MFD meter reads

    + Maintaining an accurate database

    + Assist with setting up new devices and relocating existing equipment

    + Assisting end users with software issues and diagnosing the issue

    + Assisting end users with fax issues and diagnosing the issue

    + Understand networking and printer configuration

    + Use a Monitoring System to monitor the operational status of each MFD in the fleet, and to immediately react and resolve all MFD malfunctions by contacting the appropriate on-site representative via phone or BlackBerry

    + Additional duties as assigned

    Qualifications

    + High School diploma required. Some secondary education preferred

    + 2-4 years experience in a related field

    + Computer and networking knowledge, Microsoft Windows, network and Office experience

    + Excellent customer services skills

    + Must be detail oriented

    + Must be able to multi-task

    PHYSICAL DEMANDS

    Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs)

    Will encounter stressful situations

    What We Offer:

    Competitive pay & benefits

    Comprehensive training and development programs that prepare employees to advance from within.

    A company focused on creating a positive work and client environment.

    Employee discounts on entertainment, products, and services nationwide

    Come Join Our Team

    Job LocationsUS-NY-New York

    Posted Date2 months ago(3/21/2024 2:06 PM)

    Requisition ID

    # of Openings 1

    Category (Portal Searching) Administrative/Clerical

    Position Type (Portal Searching) Regular Full-Time

    Fixed Salary USD $19.87/Hr.

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