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Westbury

    Client Service Representative - Westbury, United States - Long Island Animal Hospital

    Long Island Animal Hospital
    Long Island Animal Hospital Westbury, United States

    6 days ago

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    Description

    Position at Long Island Animal Hospital Client Service Representative - Receptionist Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike.

    As a CSR your primary responsibility is to be efficient in any and all front desk operations.

    A CSR is the client's first and last impression of Long Island Animal Hospital and it is important that all clients feel welcome, safe and comfortable.

    CSRs are invaluable members of our hospital team, and we treat them that way.

    Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.


    Essential Functions and Responsibilities:

    • Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
    • Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
    • Respond with compassion and empathy in stressful and emotional situations
    • Maintain a clean, stocked and orderly lobby and front office area
    • Educate clients on wellness plans, food and products sold in waiting room
    • Perform opening and closing procedures, end of day reports and deposits

    Data Entry:
    records, client questionnaires, referral information, ect

    • Distribute mail
    • Ensure that referral letters and lab results go to the corresponding veterinarians

    Admit patients:
    ensuring that the patient is weighed and all information is current


    Skills and Qualifications:

    • 1 year experience in veterinary reception is required
    • Computer experience (Impromed preferred) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
    • Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
    • There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
    • Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
    • Excellent communication skills with clients and team members
    • Proficient time management, ability to problem solve, learn, and handle multiple tasks
    • Enthusiastic team player with a patient, and positive professional attitude.
    • Must be able to work seated for a majority of dayCompensation:Starting at $18-$22/hour; commensurate with experienceBenefits and Perks:Short Term Disability paid for by employer Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program (Headspace)401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employmentKaiser/UMR Insurance Plans with multiple optionsFlexible Spending Account or Health Savings Account options United Healthcare Dental Insurance; includes a 100% paid premium option for team membersUnited Healthcare Vision Insurance optionsLong Term Disability optionProgyny-Fertility and Family Building Support (up to $10,000)Team Member Discounts for Pet CarePaid time off-inclusive of sick, personal, and vacationLGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)Referral Bonus ProgramDailyPay on DemandLong Island Animal Hospital is proud to serve Westbury, NY and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

    We are looking for a motivated, articulate, enthusiastic "people person" to fill a Customer Service Representative, in a small general practice (dog and cat), with a family like atmosphere, located in Westbury, NY.

    Experience in the Veterinary field is a mustWe are a proud United Veterinary Care Partner hospital.

    United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients.

    One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

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