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    Customer Service Associate - Hamilton, United States - Mvix Digital Signage

    Mvix Digital Signage
    Mvix Digital Signage Hamilton, United States

    15 hours ago

    Default job background
    Description

    ** Customer Service Associate**

    June 15, 2021 Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.

    is a leading provider of digital signage software and solutions. We serve fourteen (14) industries and dozens of use cases with our technology. Our SaaS platform drives business outcomes through communication with internal and external audiences.

    The Customer Experience Associate will be part of a dynamic team of business development associates, solutions consultants, marketing associates and client experience agents, and will work with an exciting software product that was won multiple industry awards spanning sixteen (16) years. The software drives our SaaS model and cloud-based applications for digital signage solutions, video walls, and interactive kiosk systems.

    Visit our success stories

    today

    Responsibilities:

    Lead conference calls and webinars with clients to foster long term client relationships

    Design and conduct surveys and polls for various client segments to identify pain points in the customer journey

    Design, create, and implement email campaigns to keep solutions and services top of mind

    Analyze client feedback

    Suggest and assist in implementing process changes, pricing changes, and service delivery model changes to increase solution value and customer lifetime value (CLV)

    Create quotes, orders, and invoices (and follow up on payments/receivables)

    Answer client questions and directly resolve customer-side issues

    Direct customer-side issues to appropriate departments where needed, while monitoring customer experience for optimal delivery

    Attend trade shows and networking events to build and enhance customer relationships

    Benefits include:

    generous PTO, sick leave and holidays

    health and dental insurance

    company-sponsored travel

    ongoing certification opportunities

    competitive 401k match

    flexible hours (no weekend/overnight shifts)

    gym membership reimbursement

    company-funded professional development

    life insurance

    short-term disability insurance

    Schedule:

    8 Hour Shift

    Day Shift, M-F

    Please note this is an in-office role

    COVID-19 Precaution(s):

    Remote Interview process

    Personal protective masks provided and required

    Social distancing in place

    Virtual meetings

    Sanitizing, disinfecting, and cleaning procedures in place

    We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours, while practicing social distancing and safety measures.

    the Mvix Interview Guide to start getting ready

    We look forward to speaking with you soon

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