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Guest Services Associate - Chattanooga, United States - Hunter Museum
Description
**Guest Services Associate**
The Guest Services Associate provides a high-quality and engaging experience for all museum guests, gift shop customers and fellow teammates. Guest Services Associates will participate in a sales culture that will assist the department in meeting annual sales goals including museum admissions, museum store and membership sales with a focus on processing payments accurately and efficiently.
**Key Responsibilities**
Performs the daily operations of the guest service desk with a focus on customer service, organization and efficiency. Ensures guests are attended to professionally, courteously and promptly and sells admission tickets.
Adheres to admission and cash handling procedures and balances drawer before and after every shift.
Greets and orients visitors and self-guided groups.
Participates in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum.
Balances the welfare of the museum with the expectations of museum visitors; has the ability to communicate with a variety of visitors with diverse interest and abilities to ensure a positive museum experience; and resolves visitor concerns and complaints.
Encourages and records guest feedback through surveys.
Works with maintenance department to ensure public spaces (stairs, lobby, coat room, gift shop, restrooms and entry doors) are neat, sanitized, clean and inviting.
Assists, as directed, in the everyday operations of the museum gift shop including merchandising, pricing, stocking, receiving, ordering, and managing store displays and consignment products.
Assists with special store promotions such as trunk shows, book signings, holiday promotions and special group promotions.
Complies with the Hunter Museum standard dress code protocol for Guest Service Associates.
Participates in all staff meetings and curatorial exhibition walk-throughs and provides administrative support as needed, including assistance with museum fundraising events.
Understands general museum operations and safety policies.
Other duties as assigned.
**Key Qualifications**
Knowledge of guest service principles, practices and procedures
Ability to implement effective initiatives and strategies to ensure consistent excellent guest services in all areas of the Hunter
Strong communication, negotiation and leadership skills
Retail sales experience preferred
Knowledge of Point of Sale cash register procedures
Strong technological skills, including familiarity with database systems and phone applications
College Degree preferred with course work in business, marketing, sales, and/or art history preferred. Related customer service work experience or an equivalent combination of education, training and experience.
**Part-time,** **hourly;** Must be available to work evenings, weekends, and holidays .
*The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive* *environment that values and supports diversity and equality among staff, volunteers and all of its audiences*
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.