Jobs
>
Carson City

    Dedicated Customer Success Manager - Carson City, United States - Trimble

    Trimble
    Trimble Carson City, United States

    3 weeks ago

    Default job background
    Description
    Dedicated Customer Success Manager page is loaded

    Dedicated Customer Success Manager

    Apply

    locations

    US - Remote, NV

    time type

    Full time

    posted on

    Posted 30+ Days Ago

    job requisition id

    R39536

    Dedicated Customer Success Manager / Transportation Engineer

    AgileAssets, A Trimble Company, is looking for a dedicated customer success manager (DCSM) to provide our clients support and consulting in the use of the AgileAssets software solutions.

    In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Transportation Engineer.
    The role is called "dedicated" because you will be dedicated to 1 to 2 customers in a billable role.

    As a result, this role demands a hands-on approach with an in-depth understanding of your client's business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the DCSM.

    You will develop technical skills to support our client while working with the client's stakeholder to understand their business processes and requirements.

    You will help configure the software to meet requirements.

    In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.

    DCSM is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets.

    The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness.

    The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.

    The DCSM's purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers.

    The DCSM has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.


    How you work:
    A curious, results oriented team player with excellent communication, presentation, and interpersonal skills.

    Proactive in

    communication/collaboration


    across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients' team and internally at AgileAssets.

    Flexible in understanding and delivering on the DCSM responsibilities that include, but are not limited to, the following:

    Develop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.

    Achieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.

    Establish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.

    Increase customer product adoption through regular upgrades and participating in related tasks.

    Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.

    Participate in marketing events, conferences, and roadshows and promote networking within our client community.

    Travel up to 20% if needed.

    Education, Experience and Knowledge

    Degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred

    2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred


    Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.

    Strong technical acumen, with database programming skills strongly preferred

    Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)

    Proven customer service capabilities, including expectation setting and management

    Positive attitude and aptitude to work independently in a fast-paced environment

    Self-starter, energetic and motivated contributor

    Capable of establishing credibility, motivating others, instilling accountability, and achieving results

    Trimble is proud to be an equal opportunity employer. We welcome and embrace our
    candidates' diversity and take affirmative action to employ and advance individuals
    without regard to race, color, sex, gender identity or expression, sexual orientation,
    religion, age, physical or mental disability, veteran status, pregnancy (including
    childbirth or related medical conditions), national origin, marital status, genetic
    information, and all other legally protected characteristics. We forbid discrimination and
    harassment in the workplace based on any protected status or characteristic. A criminal
    history is not an automatic bar to employment with the Company, and we consider
    qualified applicants consistent with applicable federal, state, and local law.
    The Company is also committed to providing reasonable accommodations for
    individuals with disabilities, and individuals with sincerely held religious beliefs in our job
    application procedures. If you need assistance or an accommodation for your job,

    contact

    Julie Phan, Benefits Analyst at

    or or email People Experience at

    Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds.

    Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability.

    From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.


    For more information about Trimble (NASDAQ:
    TRMB), visit .

    #J-18808-Ljbffr
  • Quadient

    Customer Success Manager

    6 days ago

    Quadient Carson City, United States

    Quadient · Customer Success Manager · Carson City , · Nevada · Apply Now · Quadient is a global leader in customer communication solutions. With over 100 years' of experience and still going strong, we aim to be the driving force behind the world's most meaningful customer e ...

  • HealthEdge

    Customer Success Manager

    1 week ago

    HealthEdge Carson City, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · HealthEdge Software Inc · Customer Success Manager · in · Carson City , · ...

  • Cleo

    Customer Success Manager

    2 weeks ago

    Cleo Carson City, United States

    **Customer Success Manager** · at Cleo (US) · Remote · Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and creat ...

  • Oracle

    Customer Success Manager

    2 weeks ago

    Oracle Carson City, United States

    Oracle · Customer Success Manager · in · Carson City , · Nevada · Job Description · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're h ...

  • iCIMS

    Sr. Customer Success Manager

    5 days ago

    iCIMS Carson City, United States

    iCIMS · Sr. Customer Success Manager · Carson City , · Nevada · Apply Now · In this role, you'll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud Equipped with lea ...

  • Oracle

    Principal Customer Success Manager

    5 days ago

    Oracle Carson City, United States

    Oracle · Principal Customer Success Manager · Carson City , · Nevada · Apply Now · We're on the precipice of a generational change in how Oracle enables customer success and Oracle's Customer Success Organization is in the midst of a customer-centric transformation. We're he ...

  • Trellix

    Senior Customer Success Manager

    6 days ago

    Trellix Carson City, United States

    Trellix · Senior Customer Success Manager · Carson City , · Nevada · Apply Now · The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at ...

  • American Rivers

    Director, Northern Sierra Headwaters Conservation

    1 week ago

    American Rivers Nevada City, United States

    **TITLE**:Director, Northern Sierra Headwaters Conservation · **CLASSIFICATION**:Director I · **DEPARTMENT**: Conservation · **WAGE CATEGORY**: Exempt · **REPORTS TO**:Program Director, California Headwaters Conservation · **LOCATION**:Nevada City, CA or home office within ~3-hou ...

  • Servicon

    Flooring Installer

    2 weeks ago

    Servicon Carson, United States

    Who We Are: · We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs o ...

  • Dermalogica LLC

    Us Visual Merchandising Manager

    2 weeks ago

    Dermalogica LLC Carson, United States

    Dermalogica stands as a beacon of innovation in the world of skincare, consistently marrying science with transformative beauty solutions. As a brand that resonates with discerning consumers across the globe, we've established a distinguished presence, especially in leading retai ...

  • FNS, INC

    Air Team Specialist

    3 weeks ago

    FNS, INC Carson, United States

    **_Company Overview_** · Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust wi ...

  • Belden, Inc

    Materials Manager

    2 weeks ago

    Belden, Inc Carson, United States

    **Date**:Apr 15, 2024 · **Location**: Carson, California, United States, 90746 · **Company**:Belden, Inc · **Belong. Believe. Be You. Belden.** · Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of conne ...

  • Sonic Automotive

    Parts Counterperson

    1 week ago

    Sonic Automotive Carson, United States

    **Company Description** · At **Carson Honda, **a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your su ...

  • Dermalogica LLC

    Global Fp&a Analyst

    2 weeks ago

    Dermalogica LLC Carson, United States

    **Dermalogica Global FP&A Analyst** · In 2015 Unilever acquired Dermalogica, the world's leading professional skin care brand, as part of a long-term strategy to build a winning portfolio of purpose driven Prestige Personal Care brands. Dermalogica continues to lead the professio ...

  • Fletcher Jones Toyota of Carson

    Preowned Sales Assistant

    2 weeks ago

    Fletcher Jones Toyota of Carson Carson, United States

    Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Toyota of Carson. We are hiring a Preowned Sales Assistant to join the team. · The Preowned Sales Assistant plays a crucial role in ensuring the preowned sales department maintains a well-balanced vehicl ...

  • FNS, INC

    Warehouse Office Clerk

    2 weeks ago

    FNS, INC Carson, United States

    **_Company Overview_** · Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust wi ...

  • Proverbs 3:5 Pressure Washing & Exterior Cleaning LLC

    Technician

    1 week ago

    Proverbs 3:5 Pressure Washing & Exterior Cleaning LLC Mountain City, United States

    **About us** · Proverbs 3:5 Pressure Washing & Exterior Cleaning LLC is a small business in Mountain City, TX. We are professional, rewarding, challenging and our goal is to Here at Proverbs 3:5 Pressure Washing & Exterior Cleaning we are going to always put Jesus first Whether i ...

  • Ferguson Enterprises, LLC

    Warehouse Associate

    2 weeks ago

    Ferguson Enterprises, LLC Carson, United States

    **Job Posting**: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local experti ...

  • Anheuser-Busch

    Beer Merchandiser

    1 week ago

    Anheuser-Busch Carson, United States Part time

    Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for ...

  • Howmet Aerospace

    Quality Technician Iii, Calibration

    2 weeks ago

    Howmet Aerospace Carson, United States

    Howmet Fastening Systems (HFS) is seeking Quality Technician III, Calibration in our Carson location. HFS is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we're the North Amer ...