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Managing Director
2 weeks ago
NebulaWorks New Columbia, United StatesThe German Equestrian Federation (FN) is the umbrella organization for all breeders, riders, drivers, and vaulters in New Columbia. The federation consists of 17 regional associations, 25 breeding associations, approximately personal members, and nine affiliated organizations. Th ...
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Facility Management Director
3 weeks ago
Skyline Solutions Marlene Village, OR, United States Freelance**Job Description: Early Childhood Educator at Johanniter Children's House "Am Wenzberg" in Icking, Marlene Village, OR** · Position: Full-time or Part-time, Permanent · Job ID: J · Start Date: January 1, 2023 · Working with young children is no easy task, but if you have a crea ...
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Assistant to the Managing Director
3 weeks ago
Sapphire Technologies Sun, LA, United States Freelance**Assistant (m/f/d) to the Executive Board** · **Full-time, 40-hour week, starting as soon as possible, permanent** · The **DRK-Kreisverband Hamburg-Harburg e.V.** is the operator of over 60 facilities and services for seniors, people with disabilities, children and youth, as wel ...
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Management - Director of Operations
2 weeks ago
Harvest Sherwood Food Distributors Portland, United StatesWe encourage you to bring your talent and effort to Harvest Sherwood and contribute to our shared success, while having fun, serving our customers, and strengthening the local communities in which we operate. As the largest independent wholesale food distributor in the U.S., with ...
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Director of Product Management
2 weeks ago
Solarcore® Portland, United StatesJob description: · Solarcore is an advanced materials technology company that develops the most scientifically innovative thermal solutions on the planet. We are on a mission to solve the world's largest thermal efficiency problems by revolutionizing the antiquated world of therm ...
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Director of Product Management
2 weeks ago
Solarcore® Portland, OR, United StatesJob description: · Solarcore is an advanced materials technology company that develops the most scientifically innovative thermal solutions on the planet. We are on a mission to solve the world's largest thermal efficiency problems by revolutionizing the antiquated world of ther ...
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Director Product Management
2 weeks ago
Providence Health & Services Portland, OR, United StatesDescription · THE ROLE · This position is accountable for product development and life cycle management from market introduction through obsolescence in all geographies and across multiple lines of business, product lines and multiple distribution channels within a specific opera ...
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Director Product Management
3 weeks ago
Providence Health & Services Portland, OR, United StatesDescription · THE ROLE · This position is accountable for product development and life cycle management from market introduction through obsolescence in all geographies and across multiple lines of business, product lines and multiple distribution channels within a specific ope ...
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Transaction and Asset Management Director
3 days ago
Ecotrust Portland, United StatesPosition Title: Transactions and Asset Management Director (P2) · Reports to: Managing Director, Ecotrust Investments · Location: Portland, OR (remote possible in WA, AK, and OR) · Starting Salary: $85,000 to $96,000Starting salary placement will be based on qualifications, ex ...
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Transaction and Asset Management Director
5 days ago
Ecotrust Portland, United StatesPosition Title: Transactions and Asset Management Director (P2) Reports to: Managing Director, Ecotrust Investments · Location: Portland, OR (remote possible in WA, AK, and OR) · Starting Salary: $85,000 to $96,000 → Starting salary placement will be based on qualifications, ex ...
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Director - Risk & Quality Management
2 weeks ago
SCA Health Portland, OR, United States Full timeToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems ...
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Client Services Manager or Director
5 days ago
Targeted Talent Portland, United StatesJob Description · Job DescriptionJob Summary:The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. · Duties/Responsibilities: Help ...
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Assistant Director of Learning Experience
1 week ago
University of New England Portland, United StatesReporting to the Director of Learning Experience, the Assistant Director effectively manages strategic projects and oversees timely delivery and quality assurance under tight timelines. This position identifies and optimizes educational technologies and systems that promote curri ...
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Assistant Director, Finance
2 weeks ago
University of New England Portland, United StatesThe Assistant Director, Finance & Administration (ADFA) is a key member of the Health Affairs/College of Osteopathic Medicine (HA/COM) team reporting to the Director, Finance & Administration and providing financial and operational support/services to the unit.- The Assistant Dir ...
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University of New England Portland, United StatesReporting to the Assistant Vice President for Corporate and Foundation Relations, the Assistant Director of Corporate and Foundation Relations will play an active role in securing support from corporate and foundation prospects for the University of New England, including researc ...
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Director of Capital Budget and Planning
2 weeks ago
University of New England Portland, United StatesReporting to the Associate Vice President of Finance and Administration, the Director of Capital Budget and Planning is a key participant in advancing the financial health of the University by managing the systems and processes for capital budget management and long-range strateg ...
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Major Gifts Officer
1 week ago
Portland Museum of Art Portland, United States**GENERAL SUMMARY**: · Under the direction of the Director of Major Gifts, the Major Gifts Officer identifies new major gift prospects to increase the support and interest of annual donors. The Major Gifts Officer also assists in aspects of campaign and planned giving management ...
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Director, Healthcare Market
1 week ago
Genentech Portland, United States**The Position**: · **Director, Healthcare Market (HD), Eastern, NE Ecosystem** · From the beginning, Genentech has been a team of highly dedicated, passionate individuals. We are a place where people are united around a single purpose and an ambitious vision. Together, we aspire ...
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University of New England Portland, United StatesThe Director for Finance and Administration, College of Professional Studies (CPS) serves as a member of the college's leadership team supporting a diverse portfolio of online academic and continuing education programs. This position requires financial management and budget devel ...
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Manager - Hands-off Companion Sitter
2 weeks ago
MaineHealth Portland, United States**Position Summary** · - The Companion and Central Staffing Office Manager is a full time employee with CNA experience or leadership experience in a clinical setting who partners with the Float Pool/Companion and Central Staffing Office Director to oversee the staff who provide d ...
Client Services Manager or Director - Portland, United States - Targeted Talent
Description
Job DescriptionJob Description
Job Summary:
The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties/Responsibilities:
Help build the infrastructure and standard operating procedures for the department
Help create company guidelines particularly related to quality of service
Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
Hire entry-level client service employees.
Train new employees in the company's customer service policies, procedures, and best practices.
Organize and oversee the schedules and work of the department.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees as needed and in accordance with company policy.
Monitor or review calls or other correspondence between representatives and customers.
Ensure that representatives are informed about changes to company products and services.
Collect data and prepares reports on customer complaints and inquiries.
Prepare monthly reports summarizing the assigned client service team's performance.
Assist with budget preparation for the Client Service department.
Perform other related duties as assigned.
Required Skills/Abilities:
Bachelor's degree in business, technology or similar
At least five years of client service experience required.
At least two years of experience in a supervisory role preferred.
At least two years of experience in customer service or customer success in the manufacturing industry
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project
management/delivery
methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
Excellent management and supervisory skills.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
Ability to coach and mentor client service representatives.
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