Director Product Management - Portland, OR, United States - Providence Health & Services

Description

Description
THE ROLE
This position is accountable for product development and life cycle management from market introduction through obsolescence in all geographies and across multiple lines of business, product lines and multiple distribution channels within a specific operating budget. While not directly accountable for the P&L, must approach all work with a very strong P&L mindset. This includes proactive and intentional curiosity regarding product level performance by market and provider group and benefit level utilization and the ability to draw insights that will drive top and bottom-line performance. General duties include market research, competitive analysis, strategic product positioning, product prioritization, pro forma analysis, engagement with the provider community and distribution among multiple channels and other key programs that could affect short and long-term net operating income and share position, while ensuring all activities are consistent with Providence's mission, vision and core values. Lines of business include but are not limited to; ASO and large group fully insured, small group, individual (inclusive of ACA), Medicare and ancillary.

This individual will be charged with driving the product development process to lead to innovative products that will differentiate PHP from the competition and drive PHP top line growth while ensuring bottom line performance is met.

MAJOR CHALLENGES:

• Understanding and appreciating Providence Health Plan and Providence delivery system business drivers, objectives and metrics in assigned area(s) of accountability.
• Scaling to all Providence regions with multiple high stakes executive stakeholders. Juggling multiple projects and priorities effectively in a highly matrixed organization.
• Feeling comfortable working in an environment of rapid change and being willing to lead to changing priorities.
• Advocating positive change by encouraging new processes and ideas, supporting new methods of achieving goals and rewarding innovative behavior. Building and strengthening the role of the product department by understanding and driving strategic initiatives and product priorities.
  

Essential Functions

• Leads the product development team for either the consumer and specialty lines of business or commercial lines of business. Manages the life cycle process for multiple lines of business and multiple distribution channels, managing the budget, scope, resources and timelines.
• Recruits, develops, maintains high performing team of product professionals, ensuring a highly engaged team of caregivers.
• Manages the day-to-day progress of product development, planning and execution.
• Establishes, monitors and remediates key performance indicators and success metrics.
• Drives the advancement of product strategies across the organization and throughout PSJH regional executive and leadership teams. Define ROI of activities; ensure activities support company initiatives, goals and pre-established metrics.
• Partners with internal analytics team and/or vendors to conduct market research. Identify consumer trends and information to drive market research in advance of competitors and marketplace shifts.
• Provides leadership and consultation in analyzing product positioning to assure promotional campaigns and advertising are targeted for success.
• Maintains brand integrity across product lines and all other internal and external tactics.
• Provides direction and collaboration among multiple functional areas (sales, operations, underwriting, regulatory, public relations, communications), to execute specific product plans across lines of business.
• Performs as a health plan leader through active leadership in marketing, product and sales decision-making efforts.
• Recruits, hires, trains and develops strong leaders; Performance manages as necessary and provides relevant coaching and training opportunities.
• Maintains expert knowledge of the local and national health insurance market, products and direction.
• Maintains expert knowledge of industry trends, consumer behavior and expectations.
  

Qualifications

• Bachelor's Degree
• Master's Degree in Business Administration (preferred)
• 7 years of progressive business experience in product development.
• 3 years of demonstrated success at leading and managing professional staff.
• Experience in product development, strategy and concepts creation and driving a product idea through feasibility and implementation phases.
• Successful P&L management experience
• Direct experience in consumer-packaged goods (preferred)
• Overall business knowledge and holistic general management approach
• Ability to gain the respect and trust of health plan and PHS senior leadership.
• Superior leadership and teamwork skills with the ability to inspire others and to act independently with minimal direction. Lifelong learner and a strong people developer
• Results driven. Demonstrated success defining and launching meaningful and lasting marketing plans to achieve sales and net operating income results.
• Ability to demonstrate successful strategic thinking, planning and project management skills.
• Outstanding interpersonal skills required.
• Ability to manage internal and external resources efficiently and effectively.
• Knowledge and experience working with print media, public relations, trade shows, retail merchandising, collateral, social media metrics and online platforms.
• Outstanding analytical ability and problem solving skills.
• Must possess a keen view of the external environment including general trends impacting the business and competitive assessments.
• Understanding of both business-to-business and business-to-consumer selling situations.
• Excellent communication skills written, verbal and presentation.
• Must possess the distinct ability to analyze and present data and recommendations with credibility, achieving the best decision for the short- and long-term viability of the plan.
• Organized and methodical with the ability to manage multiple tasks at the same time; work well under pressure.
• Demonstrated ability to grasp and apply financial modeling. Working knowledge of health care financing principles, underwriting and pricing methodologies is preferred.
  

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About The Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 275271

Company: Providence Jobs

Job Category: Product Management & Support

Job Function: Project/Product Management

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 5018 PRODUCT DEVELOP AND MARKETING OR REGION

Address: OR Portland 4400 NE Halsey St

Work Location: Providence Office Park Portland Bldg 1-Portland

Pay Range: $80.77 – $131.66

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.