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    Enterprise Applications Engineer - Raleigh, United States - Visium Resources, Inc.

    Visium Resources, Inc.
    Visium Resources, Inc. Raleigh, United States

    4 weeks ago

    Default job background
    Human Resources
    Description

    Introduction

    Visium Resources has a full-time job opportunity for an Enterprise Applications Engineer. This role is part of the Cloud and Application Services Team and involves firsthand skills centered around deploying, managing, and supporting the company's software and devices, as part of a broader technology transformation effort. Candidates must be a US Citizen or US Permanent Resident.

    Reporting to the Cloud and Systems Team Lead, this is a fantastic opportunity for an enthusiastic technologist to take on a key role that transforms the delivery of applications and devices and the team's experience of using technology. Working closely with IT Leadership, you will be involved in the day-to-day support and delivery of the application and device ecosystem and involvement in project delivery and continuous improvement initiatives.

    Responsibilities

    • Developing, maintaining, and supporting Windows 10 software images
    • Packaging and deployment of software applications and configurations, across Windows 10 environments, as well as IOS and Android
    • Working closely with the IT Business Adoption Specialist to ensure application and device deployments meet the needs of the client's, with a focus on providing a high level of adoption
    • Conducting and managing UAT and QC processes as part of the technology delivery cycle
    • Close liaison with the Infrastructure and Cyber Security team to ensure Citrix remote access technologies are maintained with the same applications, services, and experience as within the desktop environment
    • Consult with application and device Vendors in both a support and project delivery capacity
    • Documenting procedures for the Customer Support team
    • Drive knowledge and best practice sharing to the Support Services team as part of project delivery and change management activities
    • Function as an escalation point for application and device Incident and Problem Tickets

    Skills and Experience

    • Strong experience with Microsoft Operating System deployment, along with Microsoft's servicing model for Windows 10
    • Strong experience of using Enterprise Management and Mobile Device Management (EDM) platforms, particularly Intune, Configuration Manager and Autopilot
    • Strong experience in application packaging
    • Exceptional understanding and experience of Group Policy and Active Directory
    • Extensive knowledge of the Microsoft Office productivity suite, deployment, and configuration, including the use of add-ins and other deeply integrated applications
    • Experience with scripting technologies
    • Strong knowledge of the Microsoft 365 Ecosystem, particularly technologies within the Modern Workplace cloud, such as Microsoft Teams and Power Automate
    • Knowledge of Document Management platforms, ideally iManage
    • Experience within the Legal Sector desirable
    • Microsoft 365 Certified: Endpoint Administrator Associate or equivalent certifications desirable
    • Strong verbal and written communication skills.
    • Ability to professionally interact with individuals at all levels of the organization and with consultants and vendors.
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