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Bala-Cynwyd

    BMW Service Advisor - Bala-Cynwyd, United States - BMW of the Main Line

    BMW of the Main Line
    BMW of the Main Line Bala-Cynwyd, United States

    1 week ago

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    Description

    Job Description

    Job Description

    BMW of the Main Line, Philadelphia's BMW Dealer is looking for a Service Advisor to join our team. This is an excellent opportunity for any automotive professional who is passionate about customer service.

    Qualifications:

    • Minimum 1 year experience as a Service Advisor in a dealership or tire store setting
    • Passion to provide the highest level of customer service
    • Excellent communication and organizational skills
    • Ability to perform in a fast-paced environment
    • Familiarity with automotive software - CDK a plus
    • Professional attitude and appearance
    • Ability to pass pre-employment screening including driving, drug and background

    Responsibilities:

    • Build rapport with all customers and expand your personal "book of business"
    • Assist and advise customer with all automotive service needs
    • Handle all incoming calls in a professional manner
    • Set, manage and deliver on customer expectations
    • Maintain accurate and timely communication during service visit
    • Create, monitor and complete quality work orders and invoices
    • Provide clear estimates of work required and recommended
    • Initiate and manage extended warranty and insurance claims
    • Ensure legal and warranty compliance on all documents and processes
    • Produce clear invoices with complete explanations of work performed or declined
    • Maintain a positive, team-oriented relationship with technicians and parts personnel
    • Assist all dealer personnel as required to foster positive outcomes for customers and coworkers
    • Complete and all required factory and company training

    Benefits:

    • Generous and unique pay plan based on RO count, sold hours, labor and parts gross, and several other key performance indicators
    • Paid Vacation based on regular sales commissions
    • 401K with company match
    • Excellent health benefits including vision and dental with generous company contribution
    • Company paid life and disability with supplemental plans available
    • Employee purchase program
    • Discounts on parts and repairs for immediate family members
    • Caring work environment
    • State of the art facility

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