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    call center coordinator/medical office full-time - Philadelphia, PA, United States - AccessMatters

    AccessMatters
    AccessMatters Philadelphia, PA, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Coordinator, Community Outreach and Information Services ( In-Unit Position)

    AccessMatters, a non-profit, public health organization located in Center City Philadelphia, envisions a future where every person has the health care and information they need to thrive.

    In service to that vision, AccessMatters' mission is to protect, expand, and enhance equitable access to sexual and reproductive health care and information for all people.

    1) sexual health is an essential component of health and wellbeing across the life span; (2) access to quality, affordable health care – including sexual and reproductive health care – is a fundamental human right; (3) every person, family, and community deserves to be treated with dignity and respect; (4) programs and services should be evidence-based, prevention-focused, and person-centered; (5) organizational excellence is best achieved through a culture of inclusion, diversity, innovation, and accountability; (6) clients, volunteers, staff, partners, and supporters should be treated with kindness, dignity, and respect in a trauma-informed and culturally responsible environment; and (7) everyone deserves a caring workplace environment that fosters trust, teamwork, creativity, and work-life balance where work is enjoyable and where staff are supported in their professional development and their pursuit of excellence.

    This position is grant funded via the Commonwealth of Pennsylvania, Department of Human Services partnership with the Maternity Care Coalition.

    Reporting to the Senior Manager, Community Outreach and Information Services, the Coordinator provides telephone-based counseling, education, referrals, and advocacy to youth and adult consumers, on topics such as HIV, abuse, contraception, pregnancy, abortion, reproduction, behavioral health, STIs, and prenatal health, among others.

    The Coordinator executes activities to support the agency's community outreach and information services.

    The Coordinator also provides comprehensive sexuality education presentations to youth, young adults, adults, and professionals, and represents AccessMatters at external outreach and education events as assigned.

    In addition, the Coordinator assists the Director with program operations, maintains strict confidentiality, and appropriately documents client contacts, referrals, and services provided.

    This job is full-time, non-exempt, and hybrid.
    Reporting to the Senior Manager, Community Outreach and Information Services , the Coordinator, Community Outreach and Information Services will:
    Coordinate, Develop, and Deliver Community Health Education
    Coordinate the updating and developing of new educational workshops as necessary.
    Coordinate and facilitate comprehensive sexuality education workshops for youth, young adults, adults, and professionals.

    In collaboration with agency HRC staff, develop "train the educator" toolkits and workshops to support program activities under the agency's HRC contract with the Philadelphia School District.

    Maintain accurate community education data following presentation or activity.

    Coordinate and participate in street outreach, community health fairs, special events, trainings, programs, projects, meetings, and other initiatives as assigned.

    Provide Confidential Consumer Services Through Hotline Counseling and Referral

    Provide accurate, complete and consistent information, referrals, and short-term counseling in a sensitive manner to anyone calling the Hotline.

    Address caller's needs concerning sexual, reproductive, and family health topics such as:

    sexual health, sexually transmitted infections, HIV, prenatal care, pregnancy, abortion access, health insurance, sexual abuse, behavioral health – specifically prevention, testing, medical care, and related social services for all of the above.

    Provide sexual and reproductive health education and referrals around HIV, STIs, hepatitis, and other sexual health topics, to improve client health literacy, increase active participation in care decisions, and to maintain health care access.

    Conduct follow-up calls pertaining to consumer complaints, and complete written feedback reports.
    Coordinate and conduct service access monitoring calls (SAM calls) to partner agencies.
    Assist with Program Operations and Goal Attainment

    Collect and process program data and paperwork, maintain and regularly update program database in an accurate and timely way, and generate reports as required by management.

    Coordinate and complete routine administrative duties including filing, shredding, collating, stocking, and other operational needs.

    Adhere to all program guidelines and protocols and protect client information and records at all times in compliance with agency Confidentiality Policy, Pennsylvania's Act 148 and applicable laws.

    Commit to the principles and values of AccessMatters' Leadership Framework, including supporting the organization's efforts toward equity, social justice and public health, and trauma-informed care principles.

    ~ Coordinate and participate in special events, trainings, programs, projects, meetings, and other duties as assigned.

    Coordinate and Engage in Community Outreach and Program Promotion

    Promote AccessMatters' programs in the community, in community clinics, organizations, and institutions that are stakeholders in the improvements of reproductive and sexual health, through outreach, presentations, and workshops.

    Manage the logistical details and components of program events to ensure smooth delivery of trainings, workshops, and other outreach initiatives for internal and external participants, including but not limited to: booking and setting up venues/sites; disseminating fliers, drafting social media posts, arranging appropriate materials, and ensuring any necessary equipment is onsite and ready for use.

    Assist in the production, packaging, and distribution of educational materials and promotional items directed toward youth, including fact sheets, brochures, condom packets, promotional pieces, and other publications.

    Participate in and coordinate materials review committees for AccessMatters' programs.

    Stay informed of current information, trends, and best practices in the fields of youth development, education, adolescent, reproductive, and sexual health; stay current on relevant topical information and changes in services at key providers.

    Participate in supplementary activities including: research, attendance at external trainings, community education, outreach, site visits, and others as assigned.

    Draft and publish sexual health content on AccessMatters' social media platforms.
    Complete other projects and performs other duties as assigned.

    Exemplifies trauma-informed leadership of an effective multidisciplinary team that strives to close the service, access, and delivery gaps between clinical and community sexual and reproductive health and maternal and child health.

    Experience with and commitment to building anti-racist, inclusive, and trauma-informed programs and organizational culture.

    Ability and desire to work with diverse cultures, communities, and institutions across a broad spectrum of community and clinical providers within the field of sexual and reproductive health.

    Strong project management skills with an ability to evaluate problems and identify effective solutions for managing.
    Flexible and open to changing priorities and managing multiple tasks effectively within a compressed timeframe.
    Ability to communicate effectively and inclusively, verbally and in writing, with individuals or groups.
    Bi-lingual abilities desirable, especially Spanish, Khmer, Laotian, Chinese, or Vietnamese.
    Demonstrated knowledge of positive youth development and empowerment.
    Excellent organizational, coaching and consumer support skills.
    Ability to travel within the Philadelphia five-county region.
    Ability to work in community locations without on-site supervision.
    scheduled nights and weekends).
    Bachelors degree preferred, especially in relevant programs of study. Previous experience working in counseling, community-level or client-level health education, especially in the fields of sexual and reproductive health; HIV/STI testing, prevention, and counseling services; and/or youth development;
    Experience with Microsoft Office Applications (Word, Outlook, Excel and PowerPoint), social media content platforms, and data entry desired.
    Experience with web-based collaboration platforms and information management systems, portals, and intranets.
    Hotline/call center experience desired.
    criminal and child abuse.

    Submit both a cover letter and a resume to the Coordinator, Community Outreach and Information Services (COIS) position posted at our online career site, by going to this link:
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