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Access Team Lead
3 weeks ago
Northwestern Medicine Warrenville, United StatesThe **Access Team Lead** reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · **Respon ...
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Team Lead
1 week ago
Louis Vuitton Oak Brook, United StatesPOSTE · Our Louis Vuitton Oakbrook Center location is seeking an innovative leader who is committed to driving excellence in the Client and Team experience. · As a **Team Lead,** you will be an ambassador of the Brand and will assist the Store Manager and Team Managers in mentori ...
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Production Team Lead
2 weeks ago
UNIVERSAL BEAUTY PRODUCTS Glendale Heights, United StatesJob Overview: · The Production Team Lead will assist in maintaining the high level of productivity for Operations, this role will support our 2nd shift which runs from 2:30pm to 11:oopm Monday through Friday. They will help manage many aspects of the manufacturing environment inc ...
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Team Lead
1 week ago
Trilogy Behavioral Healthcare Chicago, United StatesOverview: · The Team Leader manages daily activities of the Drop-In Center including individual and group services, socialization services, and basic case management/referral services. They will provide direct supervision for Drop In Center employees and assist with interns, run ...
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Team Lead
3 weeks ago
Fork & Knife Entertainment Berwyn, United StatesWe are looking for hardworking people who have great customer service and good attitudes who will work well with our team. In exchange for your excellent service, Rainbow Cone provides you with work experience and skills, future employment reference and potential growth opportuni ...
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Is Team Leads
2 weeks ago
Northwestern Medicine Chicago, United StatesREF64958Q · **Qualifications** · Bachelor's degree in IS or related field plus five years of progressive experience in Querying/Analyzing Data required. Required skills: 3 years experience in: SQL Server: complex queries and stored procedures; SQL for data extraction, manipulatio ...
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Team Lead Manufacturing
2 weeks ago
Veridos America Inc. Bolingbrook, United StatesWe make identities more secure every day. · Team Lead Manufacturing · **Location**:Bolingbrook**Stellen-ID**:23999**Business Sector**:Veridos America Inc.Veridos handles innovative, large-scale projects every day. Whether it's transferring 40,000 handwritten pages to a centralize ...
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Team Lead, Purchasing
2 weeks ago
G&W Electric Bolingbrook, United StatesInnovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deli ...
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Team Lead
4 days ago
Matrix Dynamics Cary, IL, United States Freelance**Your daily responsibilities**: · - You are responsible for the professional and disciplinary management of the HR & Backoffice department. · - You act as the interface between HR & Backoffice and management. · - You serve as a mentor for the department and continuously develop ...
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Team Lead
2 days ago
Rosin Optical Co., Inc. Chicago, United States**Company** · Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own famil ...
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Northwestern Medicine Naperville, United States Full timeThe** PSR Team Lead** **reflects the mission, vision, and values of NM, adheres to the organization's Code of Personal Conduct and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. · ...
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Northwestern Memorial Healthcare Naperville, United States Full time**Company Description** · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportu ...
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Team Lead Ii
5 days ago
G&W Electric Co Bolingbrook, United States**Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to de ...
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Team Lead Ii
1 week ago
G&W Electric Bolingbrook, United States**nnovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to del ...
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Sanitation Team Lead
1 week ago
Nestlé USA Schaumburg, United StatesSanitation Team Lead - 3rd Shift · - Foods people love. Brands people trust. And a career that nourishes your future like no other.- If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating co ...
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Production Team Lead
2 weeks ago
Nestlé USA Schaumburg, United StatesProduction Team Lead - 2nd Shift · - Foods people love. Brands people trust. And a career that nourishes your future like no other.- If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating co ...
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Warehouse Team Lead
1 week ago
Hardinge Inc Elgin, United StatesJOB OVERVIEW: · RESPONSIBILITIES: · 1. Supervise warehouse staff and warehouse process execution, including assigning tasks, training new employees, and providing guidance and support. · 2. Oversee the receiving process, ensuring accurate and timely receipt of incoming shipments. ...
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Production Team Lead
1 week ago
Malone Solutions Buffalo Grove, United States**Location**: Buffalo Grove, IL · **Hours**:6:30 am - 3:00 pm Monday - Friday · **Pay Ra**te: $25.00 · **Position Overview**: · The Production Team Lead reports to the Production Supervisor and is primarily responsible for timely processing of production orders using printing and ...
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Packaging Team Lead
2 weeks ago
BPA Lincolnshire, United StatesThe Packaging Team Lead is responsible for coordinating the activities of the packaging, kitting operation and leads the packaging process for spare parts. This position will provide packaging recommendations related to materials selection, assembly and process flow as well as as ...
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Production Team Lead
3 weeks ago
Inter-Continental Trading USA Mount Prospect, United States**Job description** · Inter-Continental Trading USA Inc. is a consumer product goods company who manufactures Roll Your Own Tobacco, Pipe Tobacco, E-cigarette and Filter Cigars. The Company also is a importer of other Roll Your Own Products. · 1. Overseeing the production process ...
Contact Center Team Lead - Warrenville, United States - Pella
Description
The Team Leader of the Contact Center is responsible for coaching, training and coordinating daily tasks of team members to ensure effectiveness, efficiency and quality of work performed and to meet established quality and productive department and company standards.
The position requires the Team Leader to be motivated, flexible, and customer service-minded while leading a group of 8-20 team members.
Must be able to partner with other leaders in the team and organization to ensure success of the overall team and company goals.
Responsibilities/Accountabilities includes the following but not limited to:
Coach, mentor, guide and direct team to ensure productivity, quality standards professional growth and development. Including reviewing mid-year and year end performance evaluations and monthly 1:1s.
Responsible for the development and implementation of programs, policies, procedures and experiences to support customer satisfaction both internally and externally.
Act as a resource and participate in onboarding of new team members when needed.Ensure effective day to day team operations by supporting the front-line agents with their day-to-day needs for satisfying customer requests.
This includes real-time decision making to ensure adequate staffing levels to provide superior customer service, mediating difficult customer situations and resolving day-to-day issues within the department.
Monitor team member quality. Use of quality software, live monitoring sessions and side by side monitoring sessions. Reports and acts on variances.Review and analyze records and reports regarding production, inventory, operation, customer accounts and administration. Act as needed to correct deficiencies.
Work with Workforce Management to plan, prepare, revise work schedules and duty assignments by determining manpower requirements and hourly scheduling to ensure attainment of service levels, quality standards and turnaround times.
Track trends, initiate technology and process improvements to leadership to eliminate issues/impediments to delivering service excellence while maintaining company/team goals per established metrics.
Work with the team to implement new processes, procedures or system enhancements.Assist with interviewing, hiring, training and corrective action.
Select, develop, and evaluate staff to ensure the efficient operation of department .Collaborate, coordinate, and communicate across disciplines and departments.
Ensures that all communication is acted upon in a timely manner.Coaches team to maintain detailed and accurate records of all communications and transactions with customers so that there is an accurate audit trail for future use.
Facilitates presentations at department level to improve specific knowledge and skills of attendees both internally and externally. Facilitates staff meetings with team members. Participates in Quality Calibration sessions. Will also be required to serve as a resource for project work.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Supervisory ResponsibilitiesProvide direct supervision for 8- 20 Customer Service Team members. Carries out leadership responsibilities in accordance with all the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
QualificationsEducation and/or ExperienceAssociate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Language and Communication SkillsExcellent verbal and written English language skills are required as well as excellent customer service skills. Ability to read, interpret, understand and explain documents such as processes, policies, emails, etc.
Ability to write routine reports and correspondence.
Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, team members, peers and managers.
Must display excellent phone and email etiquette.Ability to speak effectively before groups of customers or employees of organization .Ma thematical and Reasoning SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.Ability to understand, define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with problems involving several concrete and abstract variables in a variety of situations.
Computer SkillsProficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Ability to navigate on web based applications. Will be expected to develop proficiency in Pella proprietary software.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear .
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.
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