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    client care coordinator/case manager - Cleveland, United States - Recovery Resources

    Recovery Resources
    Recovery Resources Cleveland, United States

    2 weeks ago

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    Description
    Job DetailsJob LocationPearl Road - Cleveland, OHPosition TypeFull TimeSalary Range$18.00 Job Shift1st ShiftJob CategoryNonprofit - Social ServicesDescription

    Job Summary:

    Work with clients to develop and implement a comprehensive treatment plan that addresses their daily living needs and helps them maintain psychiatric stability and sobriety.

    Assist clients in finding and maintaining benefits, entitlements, permanent housing, and psychiatric support through group treatment as appropriate.


    Supervisory Responsibilities:

    • Supervises Department
    • Contractors

    InternsEssential Functions:

    • Fulfills the Agency's mission by strongly supporting clients in successfully integrating within their community
    • Facilities linkage between the Agency and other community services and providers to strengthen the overall treatment plan
    • Is an integral member of client treatment team, ensuring effective and comprehensive service delivery
    • Works collaboratively to continuously improve services and process
    • Represents the Agency throughout the broad community, promoting public safety and education regarding the mental health consumer and mental illness.
    • Clients experience stability in all major areas of their life, e.g., housing, income, health, and social network
    • Clients successfully achieve treatment plan goals
    • Productive and collaborative working relationships with team, support members, and community agencies and organizations are maintained to successfully deliver service treatment plans
    • Consistently meets service delivery expectations and Agency productivity requirements
    • Clinical and administrative records are timely and accurate
    Specific core competencies, skills, knowledge, and abilities are defined Agency-wide, are provided upon hire and available on the Agency's IntranetRequired Skills/Abilities:

    • Work with clients to develop treatment plans that maximize independent functioning and productivity.
    • Provide on-going monitoring and support (e.g., coaching, modeling, etc.) in self-care, social integration, skills building and health maintenance. Work to empower clients to make life decisions. Provide client services at the Agency, at the client's home, or at other sites. Direct service is delivered mainly within the community
    • Consult and collaborate with Integrated Care staff to maintain clients' optimal physical health
    • Consult and collaborate with psychiatric nursing staff to maintain compliance with psychiatric medical treatment
    • Coordinate client treatment team meetings when additional collaboration is required to maintain client's stability
    • Respond in a timely manner to situations that might threaten a client's continued stability in the community
    • Provide linkage for clients to other community agencies and organizations to provide the range of support services needed. Is an advocate when barriers are encountered
    • Help clients build both formal and informal support networks for assistance with daily living
    • Maintain contact with clients, as prescribed by referral sources, to assess needs, level of functioning, psychiatric stability, and activity levels of treatment plans
    • Complete accurate and concise updates and reviews of individual treatment plans to respond to emerging client needs as needed
    • Ensure documentation and reports are consistent with State, Federal, local Board, and Agency standards and comply with applicable administrative goals
    • Protect clients' rights to privacy and confidentiality in the preparation and handling of records, especially in the communication of client information with third parties
    • Adhere to established professional codes of ethics to maintain professional standards and safeguard confidentiality and proper treatment of the client
    • Adhere to Federal and State laws and Agency regulations regarding the treatment of mental health disorders and alcohol and substance abuse

    Obtain appropriate continuing professional educationEducation and Experience:

    • 18 years old
    • HS diploma and 3+ years direct experience or bachelor's degree
    • Understands mental illness, symptoms & impact on behaviors
    • Can therapeutically engage a mentally ill person
    • Understands concepts of recovery/resiliency
    • Valid OH driver's license, reliable personal transportation & car insurance
    • Understands crisis response procedures
    • Familiar with community mental health system
    • Knowledge of de-escalation techniques
    Understands how own behavior can impact the behavior of mentally illPhysical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
    • Requires some exposure to communicable diseases or body fluids.
    • Ability to occasionally lift up to 20 pounds

    Work Environment:


    Business hours generally Monday through Friday, however some evening & weekend hours may be necessary to meet all client services / programs.

    Position may also be required to respond to emergencies (on-call) depending on program / level of care.
    Covid-19 vaccination is required
    Transporting client on your own vehicle is requiredFLSA Status: Non-exemptTravel: Periodic travel within community and between locationsNote: While this position description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned

    DEI Mission Statement:

    Establishing a culture that values and embeds diversity, equity, and inclusion into the organization to advocate for the needs and concerns of staff and those we serve.

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