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    Assistant Manager: Automotive Repair Shop - Fort Worth, United States - Sun Auto Tire and Service

    Sun Auto Tire and Service
    Sun Auto Tire and Service Fort Worth, United States

    2 weeks ago

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    Description

    Overview:

    Drivers Edge Auto Repair has delivered fast and easy service for over 10 years. We proudly serve the greater Dallas & Fort Worth areas and provide great service on an array of automotive services, optimizing performance utilizing proven processes inside of a systematic approach to automotive repair.

    The Assistant Manager is responsible for managing, selling and promoting all products and services offered by Driver's Edge by following the companys store standards and expectations.

    Compensation: $50,000/Yr. to 70,000/Yr.

    Benefits:

    • Competitive Bi-Weekly Pay
    • Tuition Reimbursement
    • Paid Vacation and Sick Time
    • 6 Paid Holidays
    • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
    • Life Insurance (Company paid)
    • 401(k) Retirement Savings Plan with Company Match
    • Discounted Services on Personal and Immediate Family Vehicles
    • Opportunity for Advancement

    Principal Duties and Responsibilities:

    • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.
    • Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.
    • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
    • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
    • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
    • Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
    • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
    • Track all new returns, core returns and warranty parts for individual customers
    • Other duties as assigned

    Qualifications:

    • High School Diploma or equivalent
    • Prior experience as a Service Advisor is highly preferred, but not required
    • Professional appearance and proven ability to work in a process driven environment
    • Possess valid drivers license, or obtain a valid drivers license within 30 days of hire date
    • Ability to work a minimum of five days, including weekends

    Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    #bayard

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