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Tulsa

    Taxpayer Services Representative - Tulsa, United States - Tulsa County, OK

    Tulsa County, OK
    Tulsa County, OK Tulsa, United States

    4 weeks ago

    Default job background
    Description

    Organization
    Taxpayer Services

    Pay
    $16.21

    Pay Frequency
    Hourly

    Full Time / Part Time
    Full time

    Job Summary

    Under general supervision, this entry-level position interacts with the public to provide general and specific ad valorem information, process applications for exemptions, and perform general clerical duties in service to taxpayers.


    Job Description

    Benefits Provided, and Offered

    The incumbent will be eligible for the full package of Tulsa County Benefits according to the existing eligibility schedule, to include:

    Retirement Plan, 457 Deferred Compensation, 401a Match, Post Employment Health Plan, Pre-tax Flexible Spending Account, Credit Union, Covered Parking, Education Tuition Assistance,

    13 paid holidays, 15 days' vacation and up to 1040 hours of personal leave, both accrued monthly.

    Insurance Policies Provided; Health and Prescription, CareATC Clinic, $30K Life, Long-Term Disability


    Optional Insurance Policies Available:

    Dental, Vision, Additional Life, Accidental Death & Dismemberment, Short-term Disability, Cancer, Accident, Critical Illness, Living Care/Whole Life, ID Theft Protection.


    Examples Of Work Performed


    Listen to, and calmly, politely, and efficiently resolve customers' issues and questions about ad valorem taxes on the phone or in person.

    Effectively refer more complicated issues and questions to appropriate supervisors or departments.

    Enter data, maintain electronic and paper files, scan documents, and perform general clerical duties.

    Assist with cross-training, and all other functions of the office.

    Follow established departmental policies and procedures, and perform other duties as assigned.

    Position may occasionally require work be done outside normal business hours.

    Education and/or Experience

    High school diploma or equivalent.

    Supervisory Responsibilities

    This position has no supervisory responsibilities.

    Required Qualifications, Skills, Knowledge, And Abilities

    Must be prompt, timely, and possess significant ability to listen to customer's issues, then summarize, and present solutions.

    Learn and operate within various data processing software, Microsoft Excel and Word, and the Assessor's website.

    Must be able to perform multiple tasks with high accuracy and attention to detail.

    Exercise tact, patience, and a sense of propriety and courtesy with customers and coworkers.

    Must be a strong verbal communicator. Must possess an aptitude for problem-solving.

    Must be supportive of colleagues with a responsible and conscientious work ethic.

    Spanish language skills - helpful, but not required.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent.

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos.

    Ability to write simple correspondence. Ability to read and comprehend certain aspects of legal documents.

    Ability to effectively present information in one-on-one situations to taxpayers and other employees.

    Reasoning Ability

    Ability to carry out detailed written or oral instructions with efficiency and effectiveness.

    Ability to deal with problems involving a few variables in standardized situations.

    Physical Demands

    The employee is regularly required to use arms, hands and fingers to handle, feel, or reach.

    They are also required to talk and listen, sit, stand and/or walk and maintain balance.

    Occasionally required to climb stairs. Specific vision abilities required include close, distance, peripheral, depth perception, and adjust focus.

    Certificates, Licenses, Registrations


    After completion of one year employment, employee will have the option to achieve Certificate of Advanced Accreditation as provided for in Title 68 O.S.

    §2816, at no cost.

    Work Environment


    The noise level is typical of an office environment and is low to moderate, but can be from multiple, overlapping sources during busy periods.


    Additional Job Description

    None


    Location
    HQ
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