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    Customer Service Representative - Tulsa, United States - RemX

    RemX
    RemX Tulsa, United States

    3 weeks ago

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    Description

    Our client in the Tulsa area is seeking a Customer Service Representative to join their team. Awesome opportunity to grow. Apply to day to speak with a Recruiter.

    What we need from you:

    • Always deliver a high customer service experience to internal and external customers
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
    • Carry out all customer service activities such as generating paperwork for customer work orders, responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner
    • Check to ensure that appropriate changes were made to resolve customers' problems
    • Manage and maintain all paperwork and record keeping related to orders, customer interactions or transactions, details of inquiries, complaints or comments, as well as actions taken
    • Schedule shipments by calendar to ensure all loads can be shipped as planned
    • Coordinate with other CSRs, Warehouse Operators, Brokers and carrier agents to accomplish shipping
    • Verify incoming and outgoing shipments
    • Assign drivers to proper doors for their deliveries or pickups and communicate this to the warehouse
    • Ensure that drivers pick up and deliver the correct orders
    • Verifying accuracy of shipped and received loads before closing
    • Determine proper storage areas for incoming and outgoing loads
    • Record damage, shortages or any discrepancies
    • Responsible for having UWC Transportation loads preloaded on time for delivery
    • Responsible to communicate with the Yard Spotter on empty trailers and trailers to be spotted
    • Process freight orders and bills of landing and ensure drivers sign all necessary paperwork
    • Work out of a cubicle answering phones, greeting visitors, scheduling and other clerical duties as directed
    • Run stock reports to check for product availability and ensure proper stock rotation
    • Check all orders for special requests and post inventory records
      •Assist, coordinate and conduct physical and cycle counts
    What we need from you:
    • High school diploma or GED
    • 2 years Customer Service experience
    • 10 key
    • Basic computer skills
    • Experience with database, accounting and enterprise resource planning software
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