Jobs
>
New York City

    Technical Support Engineer - New York, United States - Vantage

    Vantage
    Vantage New York, United States

    2 weeks ago

    Default job background
    Description
    About Vantage

    Vantage is a cloud cost visibility and optimization platform, alternatively known as a FinOps platform. We help companies of all sizes manage their cloud infrastructure costs: everything from individual developers all the way up to multiple Fortune 500 customers. Our co-founders are industry veterans who have been former infrastructure engineers and product managers at DigitalOcean and AWS. The company is an efficient and hard working team of ~30 employees across the US with a New York City center of gravity. As we transition to the growth phase of the business, it's likely our team size will at least double into 2024.

    Our current customers include Square, Aflac, Rippling, Compass, Barstool Sports, PBS, Planetscale, and Starburst.

    Vantage has raised $25M in total venture capital, most recently a $21M Series A financing round in March of 2023. Our investors include outstanding, top-tier investors including Andreessen Horowitz, Scale Venture Partners, Matthew Prince (Co-Founder & CEO, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others.

    About the Role:

    As a Technical Support Engineer you will be embedded within the Engineering department and operate in an environment where Support and Engineering meet. In the space of a day, you might be doing behind the scenes work of troubleshooting performance problems, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.

    You'd equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes

    What You'll Do:
    • Collaborate with our Product, Engineering, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
    • Create and update documentation based on customer interactions
    • Participate in regular rotations for weekday and weekend on-call coverage providing emergency support to our customers
    • Working closely with Engineering, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
    • Initially Support customers and resolve their issues via support tickets, merge requests, email and video conferencing
    • Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support experience
    What We're Looking For:
    • 1 - 2 years of industry experience in a technical support or software engineering capacity
    • Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution
    • Ability to use scripting languages (preferably Ruby, Python or Javascript), and MVC frameworks (preferably Ruby on Rails)
    • Experience building trust with customers and bringing issues to resolution quickly
    • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level
    • Experience supporting a cloud service in production
    • Knowledge of AWS, GCP, or Azure
    • A kind person
    Pay & Benefits

    The estimated annual US base salary range for this role is $80,000 - $130,000. This salary range may be inclusive of several career levels and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.

    Additional benefits for this role may include: equity, 401(k) plan; medical, dental, and vision benefits; and education stipends.
  • Barclays

    Support Engineer

    2 weeks ago

    Barclays New York, United States

    Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology e ...

  • ApTask

    Support Engineer

    2 weeks ago

    ApTask New York, United States

    About Client: · The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. · The Client's primary focus revolves ar ...

  • Software Guidance and Assistance, Inc.

    Support Engineer

    3 weeks ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Support Engineer - Voice Recording & Trading Platforms for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. · Responsibilities : · Responsible for the delivery of a ran ...

  • Anthropic

    IT Support Engineer

    18 hours ago

    Anthropic New York, United States

    About Anthropic · Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and busin ...

  • Adyen

    Desktop Support Engineer

    3 weeks ago

    Adyen New York, United States

    This is Adyen · Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. · For our teams, we create ...

  • Dexian

    Mainframe Support Engineer

    3 weeks ago

    Dexian New York, United States

    Role: Mainframe Support Engineer · Locations: New York, NY · Duration: 12+ Months (Possible Extension) · Responsibilities: · Experience with AS/400 OR System/36 OR RPG/RPGLE. · Ability to troubleshoot technical issues. · Experience in analyzing and solving problems. · Strong SQ ...

  • TEKsystems

    IT Support Engineer

    3 weeks ago

    TEKsystems New York, United States

    Our client, a management services firm in midtown Manhattan, is looking for a candidate with a solid combination of customer service and technical troubleshooting to be part of a small team proviidng end user support for an environment of about 100 users with issues involving Win ...

  • Sapio Sciences

    Application Support Engineer

    3 weeks ago

    Sapio Sciences York, United States

    Company Summary: · Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passi ...

  • Huntress Talent

    SRE Support Engineer

    3 weeks ago

    Huntress Talent New York, United States

    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. · R ...

  • The Cypress Group

    Technical Support Engineer/Desktop Support Engineer

    3 weeks ago

    The Cypress Group New York, United States

    Job Description · Job DescriptionOur client is a leading financial services organization headquartered in New York City with additional offices around the globe. They are currently looking for several IT Desktop Support Engineers to assist front and back office staff across vario ...

  • New Millenium Consulting

    Pre-Trade IT Support Engineer

    4 days ago

    New Millenium Consulting New York, United States

    Job title: Pre-Trade IT Support Engineer · Job type: Contract long-term · Job Location: New York, New York (hybrid- 3 days/ week) · A global investment bank is seeking a Pre-Trade IT Support Engineer. The Global Markets Pre-Trade IT team is responsible for providing Global Macro ...

  • Bradford White

    Product Support Engineer

    2 weeks ago

    Bradford White New York, United States

    Product Support Engineer · About the Company: · Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers conti ...

  • Discover International

    Facilities Engineering Support

    3 weeks ago

    Discover International New York, United States

    Hi Network, · One of our clients is currently looking for a Facilities Engineering Support for a 6-month contract to be based in Albany/NY. · The ideal candidate will have to fulfill the following responsibilities: · Overseeing and executing work within the Facilities Engineering ...

  • Bernard Nickels & Associates

    Desktop Support Engineer

    3 weeks ago

    Bernard Nickels & Associates New York, United States

    Job Title: Desktop Support Engineer · Job Overview: · Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This ...

  • Duco

    Senior Support Engineer

    3 weeks ago

    Duco New York, United States

    About Us · Duco is making waves Businesses in the digital economy succeed or fail based on their ability to deal with masses of data and complexity quickly and efficiently, and many of the world's leading companies trust Duco with the management of their complex, mission-critica ...

  • Softnet Consulting Inc.

    Video Support engineer

    2 weeks ago

    Softnet Consulting Inc. Nyc, United States

    Video Support engineer · Loc: NYC, NY---Onsite from Day1--Need strictly locals · Duration: Long term contract(24+ months) · Confirm Rate: $open/hr. on c2c or w2. · JOB DUTIES AND RESPONSIBILITIES: · Seeking a dedicated Junior Support Engineer to manage our Client's extensive vid ...

  • Thrive Networks

    Onsite IT Support Engineer

    4 weeks ago

    Thrive Networks New York, United States

    Will onsite in Midtown West (upper 50s and 5th Ave) 5x per week · About Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, eng ...

  • Talan

    Production Support Engineer

    3 weeks ago

    Talan New York, United States

    Company Description · Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internat ...

  • Russell Tobin

    Technical Support Engineer

    3 weeks ago

    Russell Tobin New York, United States

    · What are we looking for in our Technical Support Engineer - Voice Recording and Trader Platforms ? · 12 Month assignment · Client: Financial · Pay-range: $40-$55/hr on W2 (Depending on experience) · Hybrid role · Purpose & Scope of role · Purpose: act as a Support Engineer ...

  • Thrive Networks Inc

    Onsite IT Support Engineer

    3 weeks ago

    Thrive Networks Inc New York, United States

    Job Description · Job DescriptionWill onsite in Midtown West (upper 50s and 5th Ave) 5x per week · About Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Servi ...