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    Incident Manager at Onsite - Wilmington, United States - BURGEON IT SERVICES

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    Full time Human Resources
    Description

    Role- Incident Manager

    Location- Wilmington, DE, (USA) Onsite

    Type- Fulltime permanent.

    Job Description:

    · 3+ years of experience as a Major Incident Manager

    · Review proposed Major Incidents and access validity based on business impact

    · Facilitate troubleshooting on bridge calls to drive issues to resolution

    · Document activities and discussions around major incidents

    · Communicate throughout any event to required levels of leadership

    · Generate and Distribute an after-action report (RCA) for every Major Incident

    · Recommend corrective actions to the Problem process for postmortem discussion

    · Review and correct SOP(s)/ Documentation as requested

    · Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes

    · Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment

    · Contractor shall assist in the problem management activities and process as needed, including but not limited

    · Act as scribe during regular Problem review meetings

    · Recommend corrective actions based on Major Incident events

    · Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis

    · Flexible to work in any shift

    · Good communication skills to interact with both customer and end users

    --

    Jack Smith

    Sr Technical Recruiter

    BURGEON IT SERVICES

    Direct Num:

    Email:-



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