Incident Manager at Onsite - Wilmington, United States - BURGEON IT SERVICES

Description

• 3+ years of experience as a Major Incident Manager
• Review proposed Major Incidents and access validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and Distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/ Documentation as requested
• Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
• Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
• Contractor shall assist in the problem management activities and process as needed, including but not limited
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customer and end users
• Jack Smith