- Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
- Performance Management: continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
- Select, train, and develop employees, ensuring all positions are filled in a timely manner
- Support, implement and provide follow-up for all training
- Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
- Manage timecards and schedules for service center team members
- Possess a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
- Delegate and direct 2nd shift service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
- Monitor employee work and provide guidance, ongoing training, and development as needed
- Perform quality control checks on vehicles once repairs have been completed
- Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
- Assist with or perform administrative tasks
- Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
- Other duties as assigned
- High School Diploma or GED equivalent (Required)
- Minimum 5 years varied automotive service experience including measuring and holding team accountable for various KPI's i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
- Experience managing a team of technicians for selection, development, performance management, engagement and training
- Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
- Verifiable track record of excellence in Customer Service
- Willingness to assist on repairs on an as needed basis
- Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
- Excellent written and verbal communication skills
- Assist in building a world-class team from the ground up
- Ability to analyze and interpret internal reports
- Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to travel on an as-needed basis
- Willingness to complete Lucid provided CPR training post hire
- Valid driver license with no suspensions within the past year
- Availability for 2nd shift hours starting at 1:00-2:00p to 11:00p-12:00a.
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM specific EV experience and training
- ASE Certifications
- EPA 609 Certification
-
Service Manager
2 weeks ago
NovaWorks Old Westbury, NY, United States FreelanceThe Autohaus Gruppe Spindler was founded in 1919 and today, with over 700 employees at sixteen locations in Würzburg, Kitzingen, Kreuzwertheim, Lautertal/Coburg, and Neuhaus, is one of the largest automotive trading companies in Mainfranken and a strong partner in Thuringia. Thei ...
-
IT Service Manager
1 week ago
Velocity Solutions Wantagh, United StatesThe company Heristo AG is currently offering this job in Bremen. If you are currently looking for a job in the IT field, you should check out the details on the company's website. There you will find detailed information about the position and the company. · Your Benefits · We of ...
-
Service Coordinator/case Manager
1 day ago
Aidwell Healthcare West Babylon, United States**We are currently seeking a compassionate and professional service coordinator to join our growing team (Remote/Work from home).** · **We are a fast growing family run service coordination agency for the Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TB ...
-
Service Manager
1 week ago
Sapphire Enterprises Sea Cliff, United StatesService Manager / Workshop Manager Bicycle (m/f/d) · Augsburg · Craftsmanship · Full-time · We are one of the leading bicycle specialty stores in Germany with over 40 locations nationwide and a successful online shop. You can expect a team of bicycle enthusiasts in a powerful, in ...
-
Nursing service management
2 weeks ago
Apex Ventures Old Brookville, NY, United States Freelance"Located in the heart of Old Brookville, NY, the DOMICIL Group operates over 45 locations with more than 5,500 dedicated colleagues to ensure the well-being of our residents. · We are a family-owned and operated company and believe that trust is built through actions, not promise ...
-
Service Manager
2 weeks ago
Eclipse Technologies Brightwaters, NY, United States Freelance**We are looking for a dynamic Service Manager (m/f/d) on behalf of a charming car dealership in Brightwaters, NY.** · You can expect to work with a motivated team in the workshop. · **Your profile should include**: · - Completed commercial and/or technical training in the automo ...
-
IT Service Manager
1 week ago
ASCOT GROUP New York, United StatesThis is an opportunity to join Ascot Group - one of the world's preeminent specialty risk underwriting organizations. · Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we're bound by a common mission and purpose: One A ...
-
Service Manager
1 day ago
Garavel Subaru Norwalk, United StatesOur mission at **Garavel Auto Group** is "to enhance the car ownership experience of as many people in our community as we are able." Whether that means repairing a car, providing parts for it, or selling one - we provide services that reflect what our customers want. This servic ...
-
Service Manager
1 week ago
Easy Ice LLC Mamaroneck, United StatesWant a rewarding job that offers the pay and benefits you deserve? Join us at Easy Ice We're a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We've been changing our industry for the better since we started in 200 ...
-
Service Manager
4 days ago
Convene New York, United StatesConvene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams._ _We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, wh ...
-
Service Manager
4 days ago
Southern Land Company Llc Long Island, United States**Why Southern Land?** · Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places. · **Position Summary** · ...
-
Oceanic Ventures Westbury, NY, United States FreelanceAre you passionate about everything related to vehicles? Do you have a strong customer service mindset and relevant experience in the automotive sector? · Then we are looking for you () to join one of our client companies directly. This position offers the opportunity to work fro ...
-
Service Manager
2 weeks ago
Golden Gate Group Kensington, NY, United States FreelanceWe, Michael Krohn consulting, on behalf of our client, are looking for an experienced **Parts Manager / Parts Department Manager (m/f/d)** for our branch in Kensington, NY. · **Job Description**: · - Ensuring and developing the global profitability of the parts department. Monito ...
-
Service Manager
1 week ago
Infinity Systems Newark, United States Part timeThe large district town of Biberach an der Riß (with around inhabitants) is a charming city with a strong economy and a diverse, demanding cultural life in the heart of Upper Swabia. All types of childcare facilities, schools, and modern leisure facilities of above-average qualit ...
-
Cascade Innovations Amityville, United StatesWe are part of the professionals who still take the time to listen to the wishes of our customers and have been successfully active in the fields of plumbing, heating, air conditioning, ventilation and CHP for over 10 years. Customer satisfaction is our top priority in our compan ...
-
Service Support Manager
1 week ago
Sunbelt Rentals Islip, United States**Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast f ...
-
Assistant Service Manager
1 week ago
King O'Rourke Auto Group Smithtown, United States**King O'Rourke Cadillac, Buick, GMC **located on Rte. 347 Smithtown, NY is seeking to hire an **Assistant Service Manager** with **AUTO DEALERSHIP EXPERIENCE** to join our growing Service Department. GM experience is a plus. · **This is a rare opening to work at Long Island's La ...
-
Auto Service Manager
1 week ago
Westport Tire & Service Westport, United StatesWe are seeking a skilled and experienced Auto Service Manager/Advisor to join our team. As the primary point of contact for our customers, you will play a crucial role in ensuring exceptional service delivery and customer satisfaction. · ==>>>The positition is for 50 hours a week ...
-
Service Operations Manager
1 week ago
The Metro Group, Inc. South Hackensack, United StatesThe Metro Group Inc is looking for a Service Operations Manager to lead our Burner Service Team. We are looking for an agile, results-oriented leader to manage day-to-day operations and help us deliver excellent service to our customers. · The Service Operations Manager is respon ...
-
Client Services Manager
4 days ago
SPS Global New York, United StatesCome explore the Power of Possibility with a career at SPS We have a fantastic opportunity for an experienced Client Services Manager to come join our team in New York · The **Client Services Manager (CSM)** position is to sit on-site with our client and oversee multiple sites or ...
Assistant Service Manager - Plainview, United States - Lucid Motors
Description
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Assistant Service Manager will be responsible for assisting the service manager in the day-to-day operations for the team of the Lucid Service Center, effectively managing team of 2nd shift technicians.
The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement.
The ASM will be responsible for ensuring the work orders are detailed, complete and properly filled out.In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.
Responsibilities:
Qualifications:
Qualifications:
Salary Range:
The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits:
Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k.
The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.
(Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)Base Pay Range (Annual)
$112,000-$140,000 USD
Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies:
Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
