IT Service Manager - Wantagh, United States - Velocity Solutions

Velocity Solutions
Velocity Solutions
Verified Company
Wantagh, United States

3 weeks ago

Savannah Johnson

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Savannah Johnson

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Description

The company Heristo AG is currently offering this job in Bremen. If you are currently looking for a job in the IT field, you should check out the details on the company's website. There you will find detailed information about the position and the company.

Your Benefits

We offer experienced professionals exciting job opportunities. Become part of the heristo group and work within a stable framework for an attractive employer. As the internal IT service provider of the heristo group, you will have a solid customer base with great development opportunities. Flexible working hours, remote work options, bike leasing, company fitness, and helpful colleagues will support you. Benefit from our versatility and become a part of #heristogether

What You Will Do

  • You will contribute to the establishment of service management structures
  • You will ensure compliance with agreed service levels and manage service providers, including handling escalations
  • Your tasks will include SLA reporting, quality assurance, service and process optimization
  • You will participate in the development and revision of service components for internal IT services
  • You will regularly conduct service review meetings to increase customer satisfaction and work closely with business and IT service owners

What We Are Looking For

  • You have a solid understanding and experience with ITSM processes,
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