- Manage the budget for the designated location.
- Monitor and control expenses, labor costs, and financial performance to meet budgetary targets.
- Identify cost-saving opportunities and recommend adjustments when necessary.
- Oversee inventory management to maintain optimal stock levels and minimize waste.
- Implement efficient ordering processes to ensure adequate inventory levels.
- Work to standardize purchasing practices to optimize savings.
- Lead the training and development of the location's staff.
- Develop training programs and resources to enhance employee skills and knowledge.
- Ensure that employees are well-equipped to deliver exceptional service to participants.
- Regularly monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency.
- Analyze KPI data to identify trends, successes, and areas for improvement.
- Develop action plans to address performance gaps.
- Implement new initiatives, processes, and policies introduced by the Area Manager or Sr. Program Director.
- Collaborate with assistant managers and employees to ensure seamless integration.
- Monitor and report on the effectiveness of new initiatives, recommending adjustments as necessary.
- Lead, mentor, and provide guidance to the location's team, fostering a positive work environment that promotes collaboration, motivation, and accountability.
- Address employee concerns and conflicts to maintain a professional workplace.
- Maintain clear and open communication with the Area Manager, Sr. Program Director, and other relevant stakeholders.
- Provide regular reports on performance, KPIs, and the status of new initiatives.
- Adhere to all regulations and polices related to station operations.
- Maintain confidentiality regarding participants' information.
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
- Any other duties as assigned.
- Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
- Proven experience in management and operations.
- Strong financial acumen and budget management skills.
- Exceptional leadership, problem-solving, and decision-making abilities.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in data analysis and reporting.
- Ability to adapt to change and drive continuous improvement.
- Detail-oriented, naturally inquisitive, and a proactive problem solver.
- Previous experience in customer service and hospitality.
- Knowledge of HIPAA regulations.
- Communication
- Results Driven
- Customer Focus
- Teamwork
- Competitive Salary
- Medical Dental, Vision, and voluntary coverage programs
- 401K with Corporate Match
- Generous PTO Plan
- Tuition Reimbursement Program
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Station Manager - Los Angeles, United States - XpresSpa
Description
Apply
Description
XWELL is a leader in promoting health and wellness for airport travelers, boasting two decades of dedicated service and ongoing expansion. As a prominent travel, health, and wellness brand, we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).
Our collaborative efforts extend beyond COVID-19 variant detection, encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers. The Station Manager plays a pivotal role within our organization, overseeing the efficient and effective operations of our in-airport collection station. Reporting directly to the Area Manager, this position is responsible for ensuring budget adherence, controlling inventory, training and developing staff, monitoring KPIs, and implementing new initiatives to meet our operational objectives.
You will oversee a staff whose role involves engaging with international travelers, urging them to voluntarily provide swabs. This voluntary contribution significantly aids the CDC in tracking variants and understanding the presence of various pathogens.
Key Responsibilities
Budget Adherence
Inventory Control and Ordering
Staff Training and Development
KPI Monitoring
Initiative Implementation
Team Leadership
Communication and Reporting
Compliance
Required Qualifications
Preferred Qualifications
Core Competencies
Benefits
Join us in this meaningful endeavor as we continue to shape the future of health and wellness in the dynamic world of airport travel ensuring the health and safety of our nation. Please send your resume to We look forward to hearing from you