Counter Attendant - Los Angeles, United States - Gjelina Group

Gjelina Group

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

COUNTER ATTENDANT

Salary Range:
$Min Wage per hour (DOE and State) + MSC

_ Average hourly wage with MSC = $24 to $28 per hour_
***:As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Counter Attendant is the primary guest point of contact for the counter. Counter Attendants ensure that excellent quality and superb service is enjoyed by all of our guests.

GENERAL ATTRIBUTES:

To maintain a high
_customer service focus_ by approaching your job with our guests' satisfaction always in mind.
To have a
_positive impact_, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be
_decisive_**, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be
_motivated and committed_, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be
_flexible_**, responding quickly and positively to changing environments
To maintain high
_team focus_ by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
Adhere to all health, safety, alcohol control and sanitation protocols
Takes guests orders in Point of Sale "POS"
Always suggests product alternatives to enhance guest food experience.
Completes sales transactions in an accurate and timely manner
Organize, clean, and maintain all areas of counter.
Prepare the floor at the opening and closing of each shift; stocking, cleaning, and preparing for service
Prepare coffee and soft drink orders in accordance to all recipes provided by Gjelina Management
Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar
Attend to guest needs at the bar, and all tables on the floor
Communicate clearly with expo and managers to support with service
Know our regulars and encourage our new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
Ensure all stations are equipped for service.
Assist others with stations when needed.
Maintain station throughout the shift, keep spaces clean and tidy, includes wiping down cases and all surfaces, and restocking throughout the day.
Attend preshift meeting to find out the changes on the menu, 86s, and Chef's aesthetic for new dishes.
Be in command of service behind the counter. Focus on taking orders and ensure all customers have been greeted/assisted.
Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
Supporting the management team in all aspects of inhouse service and events
Prepare stations at the opening and closing of each shift; stocking, cleaning, and preparing for service
Understand the right of way (guests, counter, and staff)
Performs other duties as assigned by supervisor / manager

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum 12 years restaurant or related experience (preferred).
Ability to understand and follow written and verbal instructions
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
Ability to prioritize work act