- Utilize a broad knowledge of principles, practices, and procedures of food service industry.
- Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits
- Provide accurate and timely service, audit, quality, and technical consultation.
- Drive WestRock's value added service model to our Commercial Print customers.
- Assist sales force by making proactive calls and delivering value propositions.
- Provide support and assistance for engineering/design improvements and changes.
- Support innovation projects including trial coverage at the mill and/or customer's sites.
- Assist in process improvement projects both internal and external.
- Execute all expected reporting and communications as assigned.
- Bachelor's degree in technical discipline desired
- Ability to work independently or in groups on difficult and time bound projects
- Field service and/or professional work experience of 5+ years
- Knowledge of and adherence to safe work practices
- Strong interpersonal skills
- Expertise in sheetfed offset printing and familiarity of digital printing processes and equipment
- Knowledge of die cutting and forming/sealing processes and equipment
- Knowledge of paperboard quality characteristics
- Strong verbal and written communication skills
- Strong Spreadsheet and Word Processing skills are a must.
- Basic statistical skills such as six sigma or lean manufacturing would be beneficial.
- Extensive travel (>60%) with some nonstandard work weeks/ hours.
- Experience in Project Technical management desired
- Corporate culture based on integrity, respect, accountability, and excellence
- Comprehensive training with numerous learning and development opportunities
- An attractive salary reflecting skills, competencies, and potential
- A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work
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Technical Sales Service - Texas, United States - WestRock Company
Description
Preference for this role to be located near Evadale, TX or Demopolis, AL. However, close vicinity to a major airport in the US will be considered.
At WestRock (NYSE: WRK), we're proud of the millions of packages and boxes we make every year. We are even more proud of what each of these boxes represent: connections. WestRock connects people to products, helping customers increase their sales, lower their total cost, minimize their risk and improve their sustainability. Our customers value our differentiated portfolio of paper and packaging solutions, but it is our team members' passion and dedication that make them an extension of our customers' brands. Every day, our 50,000 team members combine practical innovations and rigorous execution across hundreds of operating and business facilities around the world to connect people to products. Learn more at .
At WestRock, our culture is built upon shared values and behaviors – they are fundamentals for winning together. Integrity – Respect – Accountability – Excellence are the standards of our behavior.
The Opportunity
WestRock's Global Paper organization is looking for an energetic individual to join the team in a Technical Sales Service Representative opportunity. This individual will be a critical addition to the team and will partner closely with customers, providing technical assistance to Westrock's Food Service Paperboard segment. This is a highly visible position and developing strategic partnerships with our customer base, as well as production facilities is a must. This individual will use exceptional communication skills to gather information from clients, and the market, and provide insight to the organization allowing WestRock to deliver improved value to the customer.
This role can require significant travel, including some potential international travel, which may include weekends.
How you will impact WestRock
What you need to succeed
What we offer
WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.
