- Greets all customers in a professional and friendly manner. Employees body language and tone are welcoming and exudes care and compassion. Quickly ascertain the reason for the visit and ensure the patient is in the correct area.
- Ensure patients receive a timely registration and typically do not exceed 15 minutes as to keep the patient flow moving thru the area, this also ensures that the clinical schedules are not affected by registration processes.
- Collects updated demographic information and accurately codes information on all patients, including but not limited to: contact numbers, emergency contact, mailing address, Living Will information, email address, marital status, Patient Type, Point of Origin, Service, Arrival By, OP Location, Visit Status, Insurance Payer, Insurance policy and group number, insurance subscriber, Physician, and occurrence Codes.
- Employee completes patient estimates using Clearance. Employee is knowledgeable of CPT and procedure codes and is able to accurately complete estimates. Is knowledgeable about insurance processing and is able to explain deductibles, co-insurance, co-payments and how processing occurs. Uses Clearance on all applicable patients and only excludes those that have Medicaid, Medicare and a secondary insurance, and those patients who qualify for full coverage under financial assistance. Employee strives to meet cash collection goals.
- Uses PCA (Compliance Advisor) for all applicable patients by entering the appropriate diagnosis and CPT codes to ensure payer coverage. Informs patients of their possible financial obligations and ensures the appropriate ABN has been signed and is scanned into the account.
- Obtains all signatures, using e-signatures, paying special attention to Medicare patients and the additional forms required. Provide a copy of the important Medicare notice to all Medicare patients. Complete MSP on all Medicare patients while also informing patient of questionnaire and the reasoning behind it. Answers all appropriate questions and ensures accurate information is entered.
- Employee obtains a copy of the patients photo ID and insurance card (if applicable and available). Documents are scanned to accounts ensuring documents are clear when saved.
- Employee creates a tickler for insurance verification of coverage and benefits on appropriate accounts as well as initiating an authorization when necessary.
- Employee is knowledgeable of the LCMH Financial Assistance program and is well versed and able to give a clear definition of the program to all customers. Employee is able to recognize when someone may need assistance and offers assistance without hesitation. Employee provides application and provides details as to what information will be needed to process a complete application.
- Employee is attentive at all times and can identify when help is needed and is able to give clear directions to all customers. If customer cannot understand employee escorts the patient to the appropriate area.
- Immediately notifies House Supervisor of all direct admissions at the time of arrival to ease some of the wait time for the patient.
- Knowledgeably discuss the online Patient Portal and explain the advantages of the system encouraging them to provide their email address. Also provides the patient with a pamphlet that lists detailed instructions on how to log into the portal.
- Assists without prompting of patient flow in their assigned area, without hesitation the employee is able to quickly analyze the area and clear up any back log.
- High school graduate or GED.
- At least one year of experience working in healthcare related field, preferably finance.
- Adequate keyboard skills (40 words per minute typing rate).
- Basic computer skills.
- Strong organizational and communication skills, including ability to discuss medical issues.
- Negotiation skills including assertiveness and being proactive.
- Ability to read, write and speak intelligible English; Ability to communicate with patients, family, peers and medical personnel; Basic math skills and appropriate phone etiquette.
- Requires emotional stability and resilience; Must be adaptable to change, be decisive, and demonstrates foresight; Exhibits organizational and leadership ability.
- Work may require evenings, nights, weekends, holidays and/or a flexible schedule depending on the needs of the unit/department/service.
- Requires professional written and verbal communication and interpersonal skills.
- Ability to deal with stressful situations and conflict resolution.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Nurse Manager
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Lake Charles Memorial Health System Lake Charles, United States Full time**7T Med-Surg Unit Nursing Manager** · **DESCRIPTION OF POSITION**: · - The Nurse Manager will be responsible for creating an environment of patient-focused care, defining standards for quality patient care, managing and developing collaborative teams in our inpatient med-surg un ...
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Recruiter/coordinator of Recruiting Operations
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McNeese State University Lake Charles, United States**Position/Application Information**: · **This vacancy is a PROMOTIONAL opportunity for current full-time employees of McNeese State University only.** · **DEPARTMENT**:Office of Recruiting · **POSITION INFORMATION**:This is a full-time, 12-month, unclassified position. The appoi ...
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Rn- Gastroenterology Clinic- Prn- Lake Charles
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Personal Care Attendant
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Caregivers Needed
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Direct Care, Inc. Lake Charles, United StatesAs a Personal Care Attendant, you are being invited to build relationships with adults on the autism spectrum and help them perform and engage in everyday activities. · **Social Interaction** · - Community Events · - Social Gatherings · - Participation in Volunteer Jobs · - Churc ...
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Secretary
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Evergreen Life Services Lake Charles, United States Full time**If you are hired, we will require you to prove that you have received the COVID-19 vaccine and are fully vaccinated, or you have a valid religious or medical reason not to be vaccinated.** · Our mission is to serve, provide for, and champion individuals with disabilities. · Eve ...
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Customer Service Representative
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True Blue- People Ready Company Lake Charles, United StatesOverview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inq ...
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Patient Access Representative
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Lake Charles Memorial Health System Lake Charles, United States Full time**Memorial Medical Group Patient Access Representative** · **DESCRIPTION OF POSITION**: · - The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as ...
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Patient Access Representative
3 weeks ago
Lake Charles Memorial Health System Lake Charles, United States**DESCRIPTION OF POSITION/RESPONSIBILITIES AND DUTIES**: · - Greets all customers in a professional and friendly manner. Employee's body language and tone are welcoming and exudes care and compassion. Quickly ascertain the reason for the visit and ensure the patient is in the cor ...
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Pac-patient Access Representative
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Lake Charles Memorial Health System Lake Charles, United States Full time**DESCRIPTION OF POSITION**: · - The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained ...
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Mobile Device Repair Technician
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United Smart Tech Lake Charles, United States**Mobile Device Repair Technician** · Join United Smart Tech as a Mobile Device Repair Technician and bring professional smartphone screen repair services to our clients. No technical knowledge of mobile devices is required. We seek self-motivated individuals who care about custo ...
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Delivery Driver
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Second Harvest Food Bank Lake Charles, United StatesThe Delivery Driver will support the mission of Second Harvest Food Bank by delivering meals from the McNeese Kitchen to various program sites throughout Lake Charles using company-owned vehicles The schedule is Mon. - Fri., 8:00 a.m. - 4:00 p.m. The position starts on May 20th - ...
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Christus Dod Skillbridge Program
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Christus Health Lake Charles, United States**Summary**: · In collaboration with the U.S. Department of Defense (DoD), the CHRISTUS Health SkillBridge Internship Program provides military service members who are within 180 days of separation from military service, with opportunities in a variety of different roles. The goa ...
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Insurance Producer
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Litigation Counsel
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Medical Assistant
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Information Systems Application Analyst I- Epic
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Lake Charles Memorial Health System Lake Charles, United States**DESCRIPTION OF POSITION**: · **RESPONSIBILITIES AND DUTIES**: · - Plans and coordinates the build of assigned information system (s). · - Develops and implements comprehensive education plans for super users and staff members and assists with staff training as assigned. · - Is ...
patient access representative- days&evenings - Lake Charles, LA , USA, United States - Lake Charles Memorial Hospital
Description
OF POSITION/RESPONSIBILITIES AND DUTIES:
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
EDUCATION AND WORK EXPERIENCE