Customer Service Representative - Eden Prairie, United States - Starkey Hearing Technologies

Starkey Hearing Technologies Eden Prairie, United States

3 weeks ago

Regular, Full time

Description

We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. This role is located at our headquarters, in Eden Prairie, MN, though flexible work or remote possibilities maybe be available for the right candidate. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional. We serve our customers with passion, purpose, and excellence If this sounds like a good fit, please apply today

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

JOB SUMMARY DESCRIPTION

This position is responsible for consistently serving our customers through various platforms including calls, emails, and online services. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures.

JOB RESPONSIBILITIES

Perform consistently in measured core areas.
- Meet average call, email and quality expectations.
- Proactively make delight calls to customers.
- Minimize missed or late answered calls.
Consistently maintain a positive attitude and be an active and supportive team member
- Treat others with respect while speaking in positive words.
- Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
  - Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
- Provide support to your team, department, and internal customers emulating the 'team-first, self-second' mentality.
- Develop relationships to address customer needs by involving the right people at the right time.
- Aim for "First Call Resolution" for our customers.
- As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives.
Serve the customer better than anyone else.
- Accurately identify customer requirements, expectations, and needs.
- Meet the needs of customers and utilize soft skills to maximize call satisfaction.
- Exceed customer's expectations on every call. Go the extra mile by following through on every promise.
Be accountable for complying with policies, procedures, and work requirements.
- Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.
- Maintain a sense of urgency in monitoring the calls in queue.
- Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.
Mastery of Systems
- Microsoft Office Suite products and applications
- Salesforce/Service Cloud
- Additional internal programs and applications as required
Play an active role in developing professionally.
- Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research.
- Efficiently utilize department approved knowledgebase resources and applications.
- Attend and participate in department trainings.
- As a Customer Service Representative, complete and pass product launch modules.
- As a Customer Service Representative, complete knowledge refresher courses as needed.
Develop mastery in specified competencies.
- Deliver Results -Take personal responsibility for delivering maximum results.
- Focus on Customers - Focus on the customer by serving them better than anyone in the industry.
- Communicate Clearly - Create clarity and understanding through clear communication
- Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust.
Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Education (i.e. 4-year college degree, license, certification)
- College degree or four years of customer service experience
Experience (i.e. years of work experience related to the job)
- Four years of customer service experience.

#LI-KS2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

Customer Service Representative

4 days ago

Ultimate Staffing Eden Prairie, United States

Job Duties/ Description: Respond promptly and professionally to customer service inquiries via phone, email & chat. Listen to customer requests and work to find appropriate solution. Process new memberships and renewals & product and subscription Customer Service Representative, ...
Customer Service Representative

4 days ago

Ultimate Staffing Services Eden Prairie, United States

Job Description · Job DescriptionJob Duties/Description: · Respond promptly and professionally to customer service inquiries via phone, email & chat · Listen to customer requests and work to find appropriate solution · Process new memberships and renewals & product and subscript ...
Customer Service Representative

2 weeks ago

Nothing Bundt Cakes #157 Eden Prairie, United States

Job Description · Job DescriptionBenefits:Company parties · Employee discounts · Flexible schedule · Training & development · At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting ...
Customer Service Representative

3 weeks ago

Perfect Memorials LLC Eden Prairie, United States

Job Description · Job DescriptionSummary: · Customer Service Representative will process orders and communicate with all customers exclusively through phone, e-mail and live chat support. Starting wages based on experience. Work hours would be 9:30 am - 6:00 pm Monday - Friday wi ...
Customer Service Representative

1 day ago

Starkey Hearing Technologies Eden Prairie, United States

We are seeking a friendly, hard-working Customer Relations Representative who will be responsible for consistently serving our Government Services customers (Veteran's Administration, Department of Defense, and Indian Health Services) through various platforms including calls, em ...
Customer Service Representative

1 week ago

Tesla Eden Prairie, United States

**Customer Service Representative - Eden Prairie, MN** · ????Vehicle Service????EDEN PRAIRIE, Minnesota?? ID114841???? **The Role** · The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in ...
Customer Service Representative

3 weeks ago

Ultimate Staffing Chanhassen, United States

Customer Service Specialist · Salary: $22.00 /hr. · Hours: Monday - Friday, 8:30 AM - 5:00 PM · Location: Chanhassen, Minnesota on site position) · How to Apply: please apply directly to this position for immediate consideration. · Recruiter: Kim (XXX) XXX-XXXX (leave a mes ...
Customer Service Representative

4 days ago

MedSource Labs Chanhassen, United States

Job Description · Job DescriptionAt MedSource Labs, we are committed to improving patient outcomes, providing our customers high-quality products at cost-effective prices. We are a manufacturer of medical products that are sold throughout the world. We are seeking a Customer Serv ...
Customer Service Representative

1 week ago

Curtiss-Wright Chanhassen, United States

Location: · Customer Service Representative in Chanhassen at Curtiss-Wright **Experience:** · Not Specified **Job Description** · **Curtiss-Wright Actuation Division** designs, manufactures and supports electro-mechanical actuation products and systems for use in demanding app ...
Customer Service Representative

3 weeks ago

PEAR HR Solutions Chester, United States

Job Description · Job DescriptionKE USA Operations Group · Job Title: Customer Service Representative · Job Type: Full Time · Job Location: In Office- 445 Bellvale Road, Chester, NY 10918 · Salary: $18-$22 per hour · Benefits: 401K, Dental/Vision, Health, Life, Paid Time off · Su ...
Customer Service Representative

3 days ago

Jeremy Senn State Farm & Financial Services Chanhassen, United States

Job Description · Job DescriptionState Farm Insurance Agent located in Chanhassen, MN is seeking an outgoing, career-oriented professional to join the team. As a State Farm team member for Jeremy Senn - State Farm Agent, you will build and develop customer relationships within th ...
Customer Service Representative

4 hours ago

Jeremy Senn - State Farm Agent Chanhassen, United States

Job Description · Job DescriptionPosition Overview: · Are you a people-oriented, outgoing individual who loves engaging with customers? If so, a career with a State Farm independent contractor agent could be perfect for you Our agents exclusively promote State Farm insurance and ...
Service Sales Representative

2 weeks ago

Indigo Signworks, Inc Chanhassen, United States

Job Description · Job DescriptionApply Here: · Summary · The primary role for this position is to identify, consult, and sell all aspects of signage-service within a defined territory. This role requires consistent night patrolling of said defined territory and proactively seek ...
Customer Service Representative

1 week ago

Packard Culligan Water Minnetonka, United States

Customer Service Representative - Join Our Dynamic Team · Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in XXX, where our CSRs ...
Liquor Store Customer Service Representative

2 days ago

City of Eden Prairie, MN Eden Prairie, United States Part time

Liquor Store Customer Service Representative (part-time) · Position Details · Status: Ongoing part-time position · Hours: Typically up to 20 hours per week. Must have availability to work evenings, weekends and holidays and to start week day shifts by 5:00 p.m. · Salary: Starts a ...
Patient Services Representative

4 days ago

Twin Cities Orthopedics Hopkins, United States

The Patient Services Representative MRI is responsible for patient registration and check in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to ...
Customer Service Representative

1 week ago

Hair Club Eden Prairie, United States

** Customer Service Representative - Eden Prairie** · **Job Category****:** Field- Administrative **Requisition Number****:** CUSTO02045 Showing 1 location **Job Details** · **Description** · **A Day in the Life of a Customer Service Representative :** Responsible for acting a ...
Customer Service Representative

1 week ago

Fph Mag Management Llc Minnetonka, United States

NOTE: THIS IS NOT A REMOTE POSITION · About Us: · Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest. We have a comprehensive portfolio of OEM brands, and many stores across Minnesota, Wisconsin, and Michigan. As a leading auto reta ...
Customer Service Representative

1 week ago

Steris plc. Eden Prairie, United States

Job Title: Customer Service Representative Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · ****Overview**** · Customer Service is at the heart ...
Customer Service Representative

1 week ago

Tennant Coatings, Inc. Eden Prairie, United States

At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected. Tennant Company is a g ...