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    Customer Service Manager - Portland, United States - TricorBraun

    TricorBraun
    TricorBraun Portland, United States

    1 week ago

    Default job background
    Description
    Make our Customer Service team your best move ever
    We are looking for a Customer Service Manager to oversee the TricorBraun teams operations and sales support services.
    Why here?

    TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand.

    As North Americas largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries.

    Our customers range from cutting-edge start-ups to the worlds most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.
    Your role here
    From Day 1, you will be responsible for providing excellent customer service.

    A successful CSM is dedicated to providing the best in customer service and serves as a knowledgeable, reliable point of contact for information required by internal team members and our customer base which includes assisting customers in placing orders, tracking orders, scheduling shipments, processing sample requests, providing stock and customer quotes, processing invoices, following up on past-due invoices.

    Essential Functions

    Maintain a relationship of trust with the client, our headquarters, and sales representatives to manage product flow and the overall customer service experience.

    Strategically forecast and highlight critical business impacts and solve for business needs. This includes managing disputes of any nature (logistics, invoicing, quality) in interface with the relevant services.
    Manage sample requests from sales representatives and support business growth.
    Prepare and execute logistics of Trade Shows.

    Your experience, skills, and background

    Bachelors degree (preferred) and three to five years of experience in sales support OR equivalent combination of education and experience.

    Proficiency in Microsoft Office tools is a plus.

    What you can expect from us
    Because were a well-known and respected leader in packaging, we have many opportunities here. Well get you started with an exceptional training program providing classroom, online and hands-on work with colleagues. Theres always someone to answer any questions and ensure youre getting the right information you need to excel. And the compensation and benefits are what you can expect from a people-first company.

    Our salaries are competitive
    Comprehensive benefits in medical, dental, and vision insurance
    Retirement plan with employer match
    Paid time off plus holidays

    We are proudly an equal opportunity employer and will consider all applications.
    #J-18808-Ljbffr
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