- Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
- Ability to Multitask and work in a fast-paced environment.
- Use Listen First skills to build relationships with members, program participants and prospects.
- Make eye contact with members as much as possible when talking to them.
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
- Able to speak fluent Chinese.
- Present a welcoming and friendly demeanor when greeting and serving members and program participants
- Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
- Enforce YMCA safety and membership policies at all times
- Ability to work independently and to problem solve to serve our Y members
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
- Conduct prospective member tours, as needed.
- Take member and non-member phone calls per YMCA policies.
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
- Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
- Maintain an orderly and neat workspace during your shift and clean up when leaving.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings and be able to work as a team player.
- Perform all other duties as assigned.
-
Call Center Representative
5 days ago
Draw House Concept Boston, United States**Description**: · **Job Title**: Call Center Representative · **Company**: Draw House Concepts · **Location**: Boston, MA · As a Call Center Representative at Draw House Concepts, you will be the primary point of contact for current and prospective clients, providing them with i ...
-
Call Center Representative I
2 weeks ago
City of Boston Credit Union South Boston, United States**Responsibilities**: · OVERVIEW: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and /or ...
-
Welcome Center Representative
6 days ago
Old Colony YMCA East Bridgewater, United StatesEducation/Experience/Physical Requirements · - Consistently positive, helpful and empathetic demeanor · - Multi-task oriented, flexible takes initiative. · - Effective communication and organizational skills. · - Minimum 18 years of age. · - High School diploma or equivalent. · - ...
-
Call Center Representative
1 week ago
unibank Whitinsville, United StatesWe have a Unique opportunity to join our Call Center team in a full-time role as a **Call Center Representative**. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of ...
-
Welcome Center Representative
6 days ago
Old Colony YMCA Middleboro, United StatesThe **Welcome Center Representative** is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various cler ...
-
HR Support Center Representative
1 week ago
Mass General Brigham Somerville, United States**HR Support Center Representative (Remote)** · **About Us** · As a not-for-profit organization, Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health car ...
-
Call Center Representative
1 week ago
Opus Inspection Shrewsbury, United States**POSITION PURPOSE**: · This is a **hybrid** position (20% remote) providing support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone sup ...
-
Welcome Center Representative
6 days ago
Old Colony YMCA Brockton, United States**JOB FUNCTION**: · - **Program/Department Responsibilities** · **Service Skills**: · - Follow the staff dress code for position. · - Greet members and guests. · - Show interest in their concerns · - Know members' names and use them in their presence. · - Ask "satisfaction questi ...
-
Call Center Representative
5 days ago
Sumbul Z Naqvi DMD, INC Framingham, United StatesJob Summary: · **Responsibilities**: · - Handle inbound and outbound calls professionally and courteously · - Assist callers with inquiries, appointments, and provide information on services · - Communicate effectively in English and Spanish to assist a diverse patient population ...
-
Dutech System Boston, United StatesJob Summary: · **Job Discription** · Location: Boston but primarily remote as the rest of the Contact Center is remote except1 day a month in office · The Department of Early Education and Care (EEC)is an agency focused on building a coordinated, comprehensive system of early edu ...
-
Member Service Center Representative
1 week ago
Jeanne Darc Credit Union Chelmsford, United StatesJeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart ...
-
HR Service Center Representative
6 days ago
Binding Minds Framingham, United States**Description**: · **Job Title: HR Service Center Representative - Junior** · **Location: Framingham, MA 01701** · **Job type: 5 Months Contract** · The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRE ...
-
Call Center Representative/customer Service
1 week ago
Anchor Advisory Services Plymouth, United StatesAt Anchor Advisory Services we support sales professionals by helping to fill their calendars with product presentation sales meetings. · As a Client Scheduling Associate, you will be responsible for: · - Reading off of "scripts" clearly and professionally · - Building sustainabl ...
-
Guest Service Call Center Representative
1 week ago
EG America LLC Westborough, United States**Position Summary**: · **Responsibilities**: · - Managing large amounts of inbound communication in a timely manner · - Research required information using available resources · - Manage and resolve guest complaints · - Provide guests with product and service information · - Ide ...
-
Scheduling Resource Center Representative 1
6 days ago
South County Hospital Wakefield, United StatesKnowledge of scheduling programs and PC, telephone, and database systems. Knowledge of medical terminology and third party insurance. Strong typing skills. Minimum of three (3) years related experience required. · **Location**: South County Hospital - Patient Access · **Schedule* ...
-
Call Center Representative
6 days ago
Kelly Services, Inc. Canton, United StatesLooking for a new job? Kelly has partnered with a premier Insurance company that is located in Canton, MA. Call Center Representative Bilingual- Take incoming calls from clients and agents. Accurately complete account transactions, provide informatio Call Center, Representative, ...
-
Call Center Representative
1 week ago
Kelly Services, Inc. Canton, United StatesLooking for a new job? Kelly has partnered with a premier Insurance company that is located in Canton, MA. Call Center Representative- Take incoming calls from clients and agents. Accurately complete account transactions, provide information to clien Call Center, Representative, ...
-
Call Center Representative
5 days ago
Arhaus Boston Heights, United StatesProviding best-in-class service to all clients, our Client Services Representatives - Level 1 act as the voice of Arhaus as they field real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented, and committed ...
-
Welcome Center Representative
1 week ago
YMCA of Greater Boston Brighton, United StatesWelcome Center Representative · Department: Center Staff · Employment Type: Part Time · Location: Oak Square YMCA · Compensation: $ $17.00 / hour · Description · Position: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sale ...
-
Call Center Representative-Norwood
2 weeks ago
Rockland Trust Bank Norwood, United StatesRockland Trust is hiring for Call Center Representative and welcoming applications for our Norwood, Plymouth and Franklin locations. At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives. Call Center, Representative, Ret ...
Welcome Center Representative - Hyde Park, United States - YMCA of Greater Boston
Description
Welcome Center Representative - MeninoDepartment: Center Staff
Employment Type: Part Time
Location: Menino YMCA
Description
Position: Welcome Center Representative
Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.
Part-Time Hours Available: Mid Day and Closing shifts
Pay rate: $16.50
Expectations For All YMCA Staff:
Principle Duties: