Call Center Representative - Boston, United States - Draw House Concept

Draw House Concept
Draw House Concept
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description:


Job Title:
Call Center Representative


Company:
Draw House Concepts


Location:
Boston, MA


As a Call Center Representative at Draw House Concepts, you will be the primary point of contact for current and prospective clients, providing them with information about our architectural services and assisting with inquiries and appointments.

Your role will be crucial in ensuring customer satisfaction and maintaining a positive company image.


Pay Range:

$ $26.00 hourly


Responsibilities:


  • Answering incoming calls and responding to client inquiries in a professional and courteous manner
  • Identifying clients' needs and providing accurate information about our architecture and planning services
  • Assisting clients with scheduling appointments and providing necessary documentation
  • Resolving client complaints or issues and escalating as necessary to ensure resolution
  • Keeping detailed and accurate records of all client interactions and maintaining confidentiality of client information
  • Providing administrative support by processing client forms, updating databases, and performing other general office tasks

Requirements:


  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with CRM software.
  • Ability to handle multiple tasks and priorities in a fastpaced environment.
  • Professional demeanor and appearance.

Benefits:


  • Competitive salary
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off
  • Opportunities for professional development and growth
  • A supportive and collaborative work environment with a focus on excellence in client service
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