Benefit Orientation Specialist - New York, United States - FREEDOM CARE , LLC

Description

**Benefit Orientation Specialist (Customer Service)**

at FreedomCare New York, NY or Lake Success, NY Join our team and make a positive impact on the lives of others We are looking for a Benefits Orientation Specialist for our Caregiver Wellness Team. Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Were the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)

Own It (Drive and ownership)

Do the Right Thing (High integrity)

Be Positive (Great attitude and a can-do positive approach to challenges)

**Department & Position Overview:**

Our Caregiver Wellness team focuses on enhancing the Caregivers experience by providing insight and support with employee benefits. In this role you help to create the foundation to successfully support and integrate new Caregivers into our program. This role will ensure a seamless orientation process by delivering virtual benefits presentations to our newly enrolled Caregivers.

**Everyday You Will:**

Design and deliver virtual customized benefits orientation for newly enrolled caregivers

Deconstruct complex benefits concepts into digestible pieces to ensure not only awareness, but the comprehension of benefits to drive utilization and improve caregiver satisfaction

Deliver the ultimate customer service experience by expressing empathy, being thorough in conversation and documentation, and resolving issues in the same conversation in which they are presented

Collaborate cross-functionally with specialists in various departments to enhance the caregiver experience and serve as a resource on caregiver benefits to caregivers, patients, and office staff

Uphold company values and mission in every interaction

**Ideal Candidate Will Possess:**

2+ years of exceptional customer service skills with empathy, compassion and motivation to help clients

Excellent written and verbal communication skills with experience using health literacy tactics or teach-back method to ensure comprehension of complex concepts

Strong presentation skills

Computer proficiency; the ability to create and modify presentations as needed

Strong attention to detail and organization skills

Ability to navigate and thrive in a fast-paced environment while maintaining integrity of work

We are looking for candidates that are Bi-lingual Spanish

**Nice-to-Haves:**

Minimum of 12 months at FreedomCare preferred with strong work performance

1+ year of experience as a trainer or facilitator within the healthcare industry

Basic understanding and knowledge of employee benefits

A basic understanding of Wage Parity Laws

A Bachelors Degree in Communications, Sociology, or any other soft science

Bilingual Spanish

This role is based out of one of the following offices: Lake Success, NY; Manhattan, NY; or Orlando, FL. For now, we are entirely remote until it is completely safe for our employees to be back in the office.

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others

*At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*

*#INDHV*

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at FreedomCare are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Expires 05/31/2023

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We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance