Jobs
>
Houston

    Operations Analyst - Houston, United States - Primary Services

    Primary Services
    Primary Services Houston, United States

    3 weeks ago

    Default job background
    Description

    Primary Services is actively recruiting for a Digital Operations Analyst to support a prestigious client in the technology industry. This role offers an exciting opportunity to leverage your experience in digital operations, content management, and system troubleshooting to enhance customer experiences and drive operational efficiencies. As a key member of the Program Support team, you will collaborate with IT, Marketing, Call Center, and Operations to support various market segments including Residential, Small Business, and Builder/Multi-Family.

    Responsibilities:

    • Maintain product and price updates across online sales channels, ensuring accuracy and error-free content.
    • Act as a business liaison with IT for troubleshooting and resolving system and web asset issues.
    • Monitor application performance and errors using various reporting tools.
    • Perform troubleshooting to identify data and code issues and support IT in making necessary repairs.
    • Provide application testing support, including unit and regression testing, and assist with monthly code releases.
    • Utilize automation tools to streamline processes, improve quality, and enhance speed to market.
    • Communicate transparently and timely via project dashboards, status reports, and metrics.
    • Manage incoming requests within the team's workflow management system.
    • Develop deep expertise in essential operational tools and processes.
    • Monitor and respond to vital operational metrics to ensure superior performance.
    • Deliver regular status updates to key stakeholders.
    • Identify, diagnose, and resolve issues promptly.
    • Design, implement, and manage robust processes and database solutions for new business activities.
    • Evaluate existing operational processes to ensure appropriate controls and maintain process documentation.
    • Continuously improve Program Support processes through system and process automation.
    • Develop documentation and business requirements for new marketing and operational capabilities.
    • Execute User Acceptance Testing scripts for new capabilities.
    • Facilitate cross-functional team discussions to develop timelines for campaigns, product development, and project delivery.
    • Work closely with the Product Owner to deliver projects, enhancements, and production fixes.

    Qualifications:

    • 2-5 years of professional experience required.
    • 1-2 years related experience in Operations, IT, Project Management, or Consulting preferred.
    • Bachelor's degree from an accredited college or university preferred.
    • Working knowledge of Tridion CMS and/or Adobe Experience Manager.
    • Experience with process automation, such as RPA.
    • Proficiency in SQL querying.
    • Knowledge of retail competition and customer protection rules.
    • Experience as a Business Systems Analyst (BSA), including creating process maps and user flows.
    • Strong technical and analytical aptitude.
    • Familiarity with relational database concepts and HTML.
    • Ability to work effectively in a team environment with strong negotiation and problem-solving skills.
    • Self-motivated with the ability to manage multiple projects in a fast-paced environment.
    • Excellent communication skills, both written and verbal.
    • Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project).

    Want to be notified of similar positions? Sign up to receive our job alerts delivered straight to your inbox Visit to sign up.

  • Phillips 66

    Operations Analyst

    2 days ago

    Phillips 66 Houston, United States

    . Phillips 66 & YOU - Together we can fuel the future · The Commercial Operations Analyst supports the Commercial Global Scheduling function by supporting process improvement projects and providing vacation coverage for Schedulers. Leads various initiatives to build and improve c ...

  • Frederickson Partners, A Gallagher Company

    Operations Analyst

    1 week ago

    Frederickson Partners, A Gallagher Company Houston, United States

    ***Please note this position is for a client of Frederickson Partners. The client is based in Houston, TX. This post is not for a position at Frederickson Partners, A Gallagher Company.*** · Our Client · A private equity firm driving the future of infrastructure projects. Their m ...

  • CEMEX S.A.B. de C.V.

    Analyst Operations

    1 week ago

    CEMEX S.A.B. de C.V. Houston, United States

    Job Summary Under the supervision of the VP/ GM, the Analyst, Operations is responsible for assisting with a positive and efficient work environment for operations and the supporting departments. The overall goal of this position is to organize datab Operations, Analyst, Customer ...

  • AEG

    Operations Analyst

    3 weeks ago

    AEG Houston, United States

    Who is Eventellect? · Eventellect partners with professional and collegiate sports teams and other entertainment companies to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game ticket ...

  • Riverway Co

    Operations Analyst

    3 weeks ago

    Riverway Co Houston, United States

    Direct message the job poster from Riverway Business Services · Business Administration | Recruiter & Account Manager at Riverway Business Services · Position Summary : · Our client is on the lookout for exceptional talent, individuals who flourish in a collaborative, high-vel ...

  • Riverway Co

    Operations Analyst

    3 weeks ago

    Riverway Co Houston, United States

    Direct message the job poster from Riverway Business Services · Business Administration | Recruiter & Account Manager at Riverway Business Services · Position Summary : · Our client is on the lookout for exceptional talent, individuals who flourish in a collaborative, high-veloc ...

  • Phillips 66

    Operations Analyst

    1 day ago

    Phillips 66 Houston, United States

    Determining best practices to optimize and streamline the schedulers workload with a global focus Leading process improvement projects to reduce non-value added tasks for the global scheduling organization that result in time savings and transaction Operations Analyst, Operations ...

  • Primary Services

    Operations Analyst

    2 weeks ago

    Primary Services Houston, United States

    Primary Services is actively recruiting for a Digital Operations Analyst to support a prestigious client in the technology industry. This role offers an exciting opportunity to leverage your experience in digital operations, content management, and system troubleshooting to enhan ...

  • Primary Services

    Operations Analyst

    3 weeks ago

    Primary Services Houston, United States

    Primary Services is actively recruiting for a Digital Operations Analyst to support a prestigious client in the technology industry. This role offers an exciting opportunity to leverage your experience in digital operations, content management, and system troubleshooting to enhan ...

  • Frederickson Partners, A Gallagher Company

    Operations Analyst

    1 week ago

    Frederickson Partners, A Gallagher Company Houston, United States

    ***Please note this position is for a client of Frederickson Partners. The client is based in Houston, TX. This post is not for a position at Frederickson Partners, A Gallagher Company.*** · Our Client · A private equity firm driving the future of infrastructure projects. Their ...

  • Shell

    Operations Volume Analyst

    2 weeks ago

    Shell Houston, United States

    What is the role · The Operations Volume Analyst is responsible for financial recording and tracking of the physical movement of crude from the point of origin to its destination. The team ensures that each movement is captured in our systems correctly and on time. Duties include ...

  • SK Enmove Co., Ltd.

    Operations Analyst

    3 weeks ago

    SK Enmove Co., Ltd. Houston, United States

    Job Summary: · Primarily responsible for the management of assigned customer accounts. This is comprised of receiving, processing (end-to-end), and scheduling of customer orders. The role requires daily communication with customers, storage/loading terminals, and transportation ...

  • Mitchell Martin Inc.

    Digital Operations Analyst

    3 weeks ago

    Mitchell Martin Inc. Houston, United States

    Job Summary: · The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functio ...

  • Crane Worldwide Logistics

    Operations Analyst

    1 week ago

    Crane Worldwide Logistics Houston, United States

    GENERAL DESCRIPTION: · Responsible for evaluating and performing analysis of Ocean Product related processes, and identifying alternatives to promote operational efficiencies, cost reductions, and improvements. Provides proposal support, make recommendations and assist with impl ...

  • Reddy Ice

    Operations Analyst

    3 weeks ago

    Reddy Ice Houston, United States

    Job Requisition · JR20421 · Worker Time Type · Full time · Worker Sub-Type · Regular · Shift · Job Description · We Are Reddy Ice · Behind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer b ...

  • Bill

    Risk Operations Analyst

    1 week ago

    Bill Houston, United States

    Do the best work of your career as a champion for small and mid-size businesses. BILL is a leader in financial automation software for small and midsize businesses (SM - Bs). As a champion of SM - Bs, we are dedicated to automating the future of fina Operations Analyst, Operation ...

  • AIG - American International Group, Inc.

    Operations Business Analyst

    2 days ago

    AIG - American International Group, Inc. Houston, United States

    Experience in one of the following industries: Insurance, Travel, Call Center. (optional)Flexible hours, adaptive, and time availability on short notice. (required)Excellent communication skills, including verbal, written, interpersonal and presentat Business Analyst, Operations, ...

  • Quorum Software

    Sales Operations Analyst

    3 weeks ago

    Quorum Software Houston, United States

    Sales Operations Analyst · Location: Houston, Texas or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing ...

  • Red Hill Ventures, LLC

    Accounting Operations Analyst

    4 days ago

    Red Hill Ventures, LLC Houston, United States

    Job Description · Job DescriptionBenefits:Paid Federal Holidays · Life & Disability Insurance · Employer Sponsored Savings Plan · Competitive Compensation · Dental insurance · Health insurance · Paid time off · Must be located in Houston, TX · Our firm primarily sells products to ...

  • ISALYS GROUP

    HR Operations Analyst

    6 days ago

    ISALYS GROUP Houston, United States

    We are currently seeking a qualified candidate for the position of Remote HR Operations Analyst. This position will play a key role in supporting our Human Resources team by providing analytical and operational support for various HR functions. We are specifically looking for can ...