Jobs
>
Houston

    Operations Analyst - Houston, United States - Riverway Co

    Riverway Co
    Riverway Co Houston, United States

    3 weeks ago

    Default job background
    Description
    Direct message the job poster from Riverway Business Services
    Business Administration | Recruiter & Account Manager at Riverway Business Services


    Position Summary :


    Our client is on the lookout for exceptional talent, individuals who flourish in a collaborative, high-velocity, and multifaceted startup environment, consistently demonstrating problem-solving prowess and a results-driven mindset.

    In the role of Operations Analyst, you will function as a pivotal player.

    Your responsibilities will encompass enhancing customer support via process documentation for back office and online support and supporting market transactions.


    Enhance Process Efficiency:

    Spearheaded the identification, documentation, and analysis of operational process gaps, focusing on customer enrollments, fraud prevention mechanisms, and customer notifications.


    Drive Process Improvement Initiatives:

    Collaborate with cross-functional teams to develop and implement strategies that address identified gaps and inefficiencies, resulting in streamlined operations and improved customer experience.

    Maintain proficiency in submitting and processing requests with ERCOT, ensuring compliance and efficiency in all market-related activities.

    Customer Support & Fraud Prevention:

    Assist with customer notifications, respond promptly to customer service inquiries, and conduct thorough reviews to maintain the integrity of customer interactions.


    Provide Back Office Support:

    Offer vital support to call center activities, ensuring comprehensive and accurate process documentation is available to all team members.


    Reporting and Data Analysis:
    Assist with reporting tasks, including exporting, reviewing, reconciling, and processing customer account data to ensure accuracy and consistency.

    Requirements:
    5 years of SQL writing/reporting

    Reporting and Data Analysis:
    Assist with reporting tasks, including exporting, reviewing, reconciling, and processing customer account data to ensure accuracy and consistency.

    Analytical and Quantitative Skills:
    Bring a strong analytical and quantitative skill set to interpret data, identify trends, and develop actionable insights.

    Skills and Knowledge:

    Analytical and Quantitative Skills:
    Bring a strong analytical and quantitative skill set to interpret data, identify trends, and develop actionable insights.

    Communication and Collaboration:
    Exhibit stellar communication skills and the ability to collaborate effectively with diverse teams.

    Organizational Skills:
    Demonstrate robust organizational skills, paying close attention to detail and ensuring accuracy in all aspects of your work.
    Seniority level

    Seniority level

    Associate
    Employment type

    Employment type

    Full-time
    Job function

    Job function

    Quality Assurance and Analyst
    Industries

    Services for Renewable Energy
    Referrals increase your chances of interviewing at Riverway Business Services by 2x
    Get notified about new

    Operations Analyst

    jobs in

    Greater Houston .
    Onsite Work - Need Technical Business Analyst in Houston TX

    Houston, TX

    $130,000 - $140,000

    1 week ago
    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
  • Phillips 66

    Operations Analyst

    2 days ago

    Phillips 66 Houston, United States

    . Phillips 66 & YOU - Together we can fuel the future · The Commercial Operations Analyst supports the Commercial Global Scheduling function by supporting process improvement projects and providing vacation coverage for Schedulers. Leads various initiatives to build and improve c ...

  • Frederickson Partners, A Gallagher Company

    Operations Analyst

    1 week ago

    Frederickson Partners, A Gallagher Company Houston, United States

    ***Please note this position is for a client of Frederickson Partners. The client is based in Houston, TX. This post is not for a position at Frederickson Partners, A Gallagher Company.*** · Our Client · A private equity firm driving the future of infrastructure projects. Their m ...

  • CEMEX S.A.B. de C.V.

    Analyst Operations

    1 week ago

    CEMEX S.A.B. de C.V. Houston, United States

    Job Summary Under the supervision of the VP/ GM, the Analyst, Operations is responsible for assisting with a positive and efficient work environment for operations and the supporting departments. The overall goal of this position is to organize datab Operations, Analyst, Customer ...

  • AEG

    Operations Analyst

    3 weeks ago

    AEG Houston, United States

    Who is Eventellect? · Eventellect partners with professional and collegiate sports teams and other entertainment companies to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game ticket ...

  • Riverway Co

    Operations Analyst

    3 weeks ago

    Riverway Co Houston, United States

    Direct message the job poster from Riverway Business Services · Business Administration | Recruiter & Account Manager at Riverway Business Services · Position Summary : · Our client is on the lookout for exceptional talent, individuals who flourish in a collaborative, high-vel ...

  • Phillips 66

    Operations Analyst

    1 day ago

    Phillips 66 Houston, United States

    Determining best practices to optimize and streamline the schedulers workload with a global focus Leading process improvement projects to reduce non-value added tasks for the global scheduling organization that result in time savings and transaction Operations Analyst, Operations ...

  • Primary Services

    Operations Analyst

    2 weeks ago

    Primary Services Houston, United States

    Primary Services is actively recruiting for a Digital Operations Analyst to support a prestigious client in the technology industry. This role offers an exciting opportunity to leverage your experience in digital operations, content management, and system troubleshooting to enhan ...

  • Primary Services

    Operations Analyst

    3 weeks ago

    Primary Services Houston, United States

    Primary Services is actively recruiting for a Digital Operations Analyst to support a prestigious client in the technology industry. This role offers an exciting opportunity to leverage your experience in digital operations, content management, and system troubleshooting to enhan ...

  • Frederickson Partners, A Gallagher Company

    Operations Analyst

    1 week ago

    Frederickson Partners, A Gallagher Company Houston, United States

    ***Please note this position is for a client of Frederickson Partners. The client is based in Houston, TX. This post is not for a position at Frederickson Partners, A Gallagher Company.*** · Our Client · A private equity firm driving the future of infrastructure projects. Their ...

  • Shell

    Operations Volume Analyst

    2 weeks ago

    Shell Houston, United States

    What is the role · The Operations Volume Analyst is responsible for financial recording and tracking of the physical movement of crude from the point of origin to its destination. The team ensures that each movement is captured in our systems correctly and on time. Duties include ...

  • SK Enmove Co., Ltd.

    Operations Analyst

    3 weeks ago

    SK Enmove Co., Ltd. Houston, United States

    Job Summary: · Primarily responsible for the management of assigned customer accounts. This is comprised of receiving, processing (end-to-end), and scheduling of customer orders. The role requires daily communication with customers, storage/loading terminals, and transportation ...

  • Mitchell Martin Inc.

    Digital Operations Analyst

    3 weeks ago

    Mitchell Martin Inc. Houston, United States

    Job Summary: · The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functio ...

  • Crane Worldwide Logistics

    Operations Analyst

    1 week ago

    Crane Worldwide Logistics Houston, United States

    GENERAL DESCRIPTION: · Responsible for evaluating and performing analysis of Ocean Product related processes, and identifying alternatives to promote operational efficiencies, cost reductions, and improvements. Provides proposal support, make recommendations and assist with impl ...

  • Reddy Ice

    Operations Analyst

    3 weeks ago

    Reddy Ice Houston, United States

    Job Requisition · JR20421 · Worker Time Type · Full time · Worker Sub-Type · Regular · Shift · Job Description · We Are Reddy Ice · Behind every premium cube of Reddy Ice is a company that values consistency, quality, and service above all else. Our nationwide customer b ...

  • Bill

    Risk Operations Analyst

    1 week ago

    Bill Houston, United States

    Do the best work of your career as a champion for small and mid-size businesses. BILL is a leader in financial automation software for small and midsize businesses (SM - Bs). As a champion of SM - Bs, we are dedicated to automating the future of fina Operations Analyst, Operation ...

  • AIG - American International Group, Inc.

    Operations Business Analyst

    2 days ago

    AIG - American International Group, Inc. Houston, United States

    Experience in one of the following industries: Insurance, Travel, Call Center. (optional)Flexible hours, adaptive, and time availability on short notice. (required)Excellent communication skills, including verbal, written, interpersonal and presentat Business Analyst, Operations, ...

  • Quorum Software

    Sales Operations Analyst

    3 weeks ago

    Quorum Software Houston, United States

    Sales Operations Analyst · Location: Houston, Texas or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing ...

  • Red Hill Ventures, LLC

    Accounting Operations Analyst

    4 days ago

    Red Hill Ventures, LLC Houston, United States

    Job Description · Job DescriptionBenefits:Paid Federal Holidays · Life & Disability Insurance · Employer Sponsored Savings Plan · Competitive Compensation · Dental insurance · Health insurance · Paid time off · Must be located in Houston, TX · Our firm primarily sells products to ...

  • ISALYS GROUP

    HR Operations Analyst

    6 days ago

    ISALYS GROUP Houston, United States

    We are currently seeking a qualified candidate for the position of Remote HR Operations Analyst. This position will play a key role in supporting our Human Resources team by providing analytical and operational support for various HR functions. We are specifically looking for can ...

  • Mitchell Martin

    Digital Operations Analyst

    3 weeks ago

    Mitchell Martin Houston, United States

    Job Summary: · The Program Support groups enable our Go-To-Market and retention teams to improve customer experience and increase customer counts by implementing new products and services, provide operational support, quality assurance, and process improvement to multiple functio ...