- Maintain awareness of residential home inventory, including pricing, availability, lease expirations, market activity and trends, and competitive available homes.
- Provide robust and timely feedback to the management team regarding market and home conditions, customer sentiment, and items that could improve or hinder performance.
- Facilitate the initial and renewal lease process including understanding resident needs, communicating requirements, and negotiating lease rates within guidelines set by asset management.
- Conduct diligent and accurate follow up and ongoing communication with prospective and current residents within the expected timeline to finalize decisions to lease and/or renew.
- Conduct in-person showings to prospective residents as needed.
- Requires on-site presence at a Build-to-Rent community five days a week, including Saturdays.
- Promote lease enhancement options to new and existing residents.
- Provide exceptional customer service at all times by coordinating the resolution of resident concerns and questions that arise at any time during their Invitation Homes experience.
- Develop and maintain first-class customer service relationships with future, current and past residents
- Partner closely with market leadership and stakeholders to address resident needs, identify trends and create solutions.
- Maintain an extensive understanding of resident-facing programs and platforms, such as, smart home technology, Invitation Homes resident portal, SMS maintenance platform, and any other resident-facing programs or processes.
- Adhere to all local, state and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate and property management.
- High School or GED
- 2+ years of real estate leasing or relevant sales experience
- 2+ years of Customer service experience
- Must be able to travel via own vehicle within an assigned area as needed (light-moderate amount of travel anticipated)
- Experience working with Yardi or Salesforce preferred
- Customer focus: Striving for high customer satisfaction, going out of your way to be helpful and pleasant, making it as easy as possible on the customer
- Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed
- Collegiality: Being helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment
- Initiative: Taking ownership of your work, doing what is needed without being asked, following through
- Efficiency: Planning ahead, managing time well, being on time, being cost-conscious, thinking of better ways to do things
- Active State Real Estate License
- Must maintain a professional appearance.
- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
-
Digital Customer Experience Specialist
3 weeks ago
Zurich Insurance Group Dallas, United StatesDentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...
-
Digital Customer Experience Specialist
3 days ago
Zurich Insurance Group Dallas, United StatesDentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...
-
Customer Experience Specialist
3 weeks ago
HiBob Dallas, United States· About Us · HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazin ...
-
Customer Experience Specialist
2 weeks ago
Mindzie Dallas, United StatesCustomer Experience Specialist We are looking for an enthusiastic individual who will oversee all aspects of customer success. As the internal voice of customers, partners, and consultants you will work closely with our senior team to ensure the mindzie studio is successfully imp ...
-
Employee Experience Specialist
3 weeks ago
Holder Construction Dallas, United StatesPosition Overview: · As an Employee Experience Specialist, your role is to oversee and enhance the new employee integration along with enhancing the overall experience of associates within the company. You will be responsible for creating a positive and engaging work environment ...
-
Customer Experience Specialist
2 weeks ago
Smart City Locating Dallas, United States** Customer Experience Specialist** · **Job Category****:** Customer Experience **Requisition Number****:** CUSTO001239 Showing 1 location **Job Details** · **Description** · **Position Summary**: The **Customer Experience** (**CX) Specialist** oversees inbound communication f ...
-
Customer Experience Specialist
2 weeks ago
Hearst Health Dallas, United StatesJob Description · The Opportunity · Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. · The Challenge · At Homecare Homebase, we help home health a ...
-
Customer Experience Specialist
3 weeks ago
Azerion Group Dallas, United States**Customer Experience Specialist (Dutch)** · Gaming Barcelona, Barcelona Minimum Experience **Mid-level** Sulake is an Azerion company. A European, tech-based, media- and entertainment firm. Currently, we run several successful casual games portals and Apps such as Governor of P ...
-
Guest Experience Specialist
3 weeks ago
Htel Swexan Dallas, United StatesCompany Overview · Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan. · The Hotel is a new destination, with an uncompromising mission that ...
-
Customer Experience Specialist
3 days ago
Mindzie Dallas, United StatesCustomer · Experience · Specialist · We are looking for an enthusiastic individual who will oversee all aspects of customer success. As the internal voice of customers, partners, and consultants you will work closely with our senior team to ensure the mindzie studio is success ...
-
Guest Experience Specialist
2 weeks ago
Harwood Hospitality Group Dallas, United StatesHarwood Hospitality Group, Dallas premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood Districts first hotel, Hotel Swexan.The Hotel is a new destination, with an uncompromising mission that values experience above ...
-
Guest Experience Specialist
3 weeks ago
Harwood Hospitality Group Dallas, United StatesHarwood Hospitality Group, Dallas premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood Districts first hotel, Htel Swexan. · The Hotel is a new destination, with an uncompromising mission that values experience abo ...
-
Guest Experience Specialist
3 weeks ago
Parkland Health & Hospital System Dallas, United States Part timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Customer Experience Specialist
2 weeks ago
Smart City Locating Dallas, United StatesDo you text faster than you talk? Are you the first friend to respond in a group chat? Are you obsessed with social media and follow all your favorite brands? Do you thrive in a position where you can measure your success? If you answered yes, keep reading. · We're searching for ...
-
Guest Experience Specialist
3 weeks ago
Parkland Health and Hospital System (PHHS) Dallas, United States Part timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Customer Experience Specialist I
3 days ago
Southwestern Health Resources Dallas, United States** Customer Experience Specialist I - Care 'N Care** · **** · Work location: · This position is a Remote/Work from Home opportunity · * · * · Work environment: Care N Care · * · Work hours: Full-time, 40 hours weekly · , · Rotating Shifts · + · April 1 · September 30, 8 a ...
-
Customer Experience Specialist I
2 weeks ago
Southwestern Health Resources Dallas, United States** Customer Experience Specialist I - Care 'N Care** · **** · Work location: This position is a Remote/Work from Home opportunity * · Work environment: Care N Care · Work hours: Full-time, 40 hours weekly , Rotating Shifts · + April 1 September 30, 8 am 8 pm (CST), Monday th ...
-
Seasonal Customer Experience Specialist
1 week ago
The Peach Truck Dallas, United StatesJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, an ...
-
Seasonal Customer Experience Specialist
1 week ago
The Peach Truck - Dallas Fort Worth Dallas, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
-
Digital Experience Specialist III
3 weeks ago
Neighborhood Credit Union Dallas, United StatesJob Description · Job Description · POSITION PURPOSE · To be part of a forward-thinking team, ready to embrace new technology to better serve our members and the community through digital services. Excited about empowering members through education on the ease and convenience o ...
Leasing Experience Specialist - Dallas, United States - Invitation Homes
Description
Job SummaryThe Leasing Experience Specialist is responsible for executing the company's strategies to achieve occupancy, revenue and customer success goals by facilitating a consistent, high quality end-to-end resident experience from initial inquiry through the duration of the residency. This position will manage the new lease and renewal process, communicate lease enhancement options to prospective and current residents, and provide superior customer service to ensure enjoyment of a worry-free leasing lifestyle.
Essential Job Duties and Responsibilities
This position will spend long hours sitting and using office equipment and computers, as well as traveling to homes to meet with prospective and existing residents. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment may be busy and noisy at times. While in homes, the homes may be undergoing renovation or repair.
Salary Range
$ $44.31Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.