-
Digital Customer Experience Specialist
3 weeks ago
Zurich Insurance Group Dallas, United StatesDentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...
-
Digital Customer Experience Specialist
3 days ago
Zurich Insurance Group Dallas, United StatesDentro del rea de Customer Office, se requiere una persona que se ocupe de gestionar y desarrollar la experiencia digital de los clientes y el ciclo de vida digital de seguros (auto, hogar, empresas y vida), as como integrar la experiencia de los clientes entre los diferentes can ...
-
Customer Experience Specialist
3 weeks ago
HiBob Dallas, United States· About Us · HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazin ...
-
Customer Experience Specialist
2 weeks ago
Mindzie Dallas, United StatesCustomer Experience Specialist We are looking for an enthusiastic individual who will oversee all aspects of customer success. As the internal voice of customers, partners, and consultants you will work closely with our senior team to ensure the mindzie studio is successfully imp ...
-
Employee Experience Specialist
3 weeks ago
Holder Construction Dallas, United StatesPosition Overview: · As an Employee Experience Specialist, your role is to oversee and enhance the new employee integration along with enhancing the overall experience of associates within the company. You will be responsible for creating a positive and engaging work environment ...
-
Customer Experience Specialist
2 weeks ago
Smart City Locating Dallas, United States** Customer Experience Specialist** · **Job Category****:** Customer Experience **Requisition Number****:** CUSTO001239 Showing 1 location **Job Details** · **Description** · **Position Summary**: The **Customer Experience** (**CX) Specialist** oversees inbound communication f ...
-
Customer Experience Specialist
2 weeks ago
Hearst Health Dallas, United StatesJob Description · The Opportunity · Homecare Homebase is searching for a Customer Experience Specialist to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. · The Challenge · At Homecare Homebase, we help home health a ...
-
Customer Experience Specialist
3 weeks ago
Azerion Group Dallas, United States**Customer Experience Specialist (Dutch)** · Gaming Barcelona, Barcelona Minimum Experience **Mid-level** Sulake is an Azerion company. A European, tech-based, media- and entertainment firm. Currently, we run several successful casual games portals and Apps such as Governor of P ...
-
Guest Experience Specialist
3 weeks ago
Htel Swexan Dallas, United StatesCompany Overview · Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan. · The Hotel is a new destination, with an uncompromising mission that ...
-
Customer Experience Specialist
3 days ago
Mindzie Dallas, United StatesCustomer · Experience · Specialist · We are looking for an enthusiastic individual who will oversee all aspects of customer success. As the internal voice of customers, partners, and consultants you will work closely with our senior team to ensure the mindzie studio is success ...
-
Guest Experience Specialist
2 weeks ago
Harwood Hospitality Group Dallas, United StatesHarwood Hospitality Group, Dallas premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood Districts first hotel, Hotel Swexan.The Hotel is a new destination, with an uncompromising mission that values experience above ...
-
Guest Experience Specialist
3 weeks ago
Harwood Hospitality Group Dallas, United StatesHarwood Hospitality Group, Dallas premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood Districts first hotel, Htel Swexan. · The Hotel is a new destination, with an uncompromising mission that values experience abo ...
-
Guest Experience Specialist
3 weeks ago
Parkland Health & Hospital System Dallas, United States Part timeInterested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and ...
-
Customer Experience Specialist
2 weeks ago
Smart City Locating Dallas, United StatesDo you text faster than you talk? Are you the first friend to respond in a group chat? Are you obsessed with social media and follow all your favorite brands? Do you thrive in a position where you can measure your success? If you answered yes, keep reading. · We're searching for ...
-
Leasing Experience Specialist
3 weeks ago
Invitation Homes Dallas, United StatesJob Summary · The Leasing Experience Specialist is responsible for executing the company's strategies to achieve occupancy, revenue and customer success goals by facilitating a consistent, high quality end-to-end resident experience from initial inquiry through the duration of t ...
-
Customer Experience Specialist I
3 days ago
Southwestern Health Resources Dallas, United States** Customer Experience Specialist I - Care 'N Care** · **** · Work location: · This position is a Remote/Work from Home opportunity · * · * · Work environment: Care N Care · * · Work hours: Full-time, 40 hours weekly · , · Rotating Shifts · + · April 1 · September 30, 8 a ...
-
Customer Experience Specialist I
2 weeks ago
Southwestern Health Resources Dallas, United States** Customer Experience Specialist I - Care 'N Care** · **** · Work location: This position is a Remote/Work from Home opportunity * · Work environment: Care N Care · Work hours: Full-time, 40 hours weekly , Rotating Shifts · + April 1 September 30, 8 am 8 pm (CST), Monday th ...
-
Seasonal Customer Experience Specialist
1 week ago
The Peach Truck Dallas, United StatesJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, an ...
-
Seasonal Customer Experience Specialist
1 week ago
The Peach Truck - Dallas Fort Worth Dallas, United StatesJob Description · Job DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer e ...
-
Digital Experience Specialist III
3 weeks ago
Neighborhood Credit Union Dallas, United StatesJob Description · Job Description · POSITION PURPOSE · To be part of a forward-thinking team, ready to embrace new technology to better serve our members and the community through digital services. Excited about empowering members through education on the ease and convenience o ...
Guest Experience Specialist - Dallas, United States - Parkland Health and Hospital System (PHHS)
Description
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.
PRIMARY PURPOSE
Provides exceptional hospitality and customer service to patients, their families, and visitors. Greets visitors and provides directions and general information to ensure ease of access around Parkland.
MINIMUM SPECIFICATIONS
Education
None.
Experience
Must have one year of experience in a healthcare or customer service environment.
Equivalent Education and/or Experience
May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.
Certification/Registration/Licensure
None
Required Tests for Placement
None
Skills or Special Abilities
Must be able to provide assistance, answer complaints and expedite services.
Must have very strong interpersonal skills and the ability to represent Parkland in a positive effective manner.
Demonstrates exceptional customer service skills when dealing with the public to ensure a positive experience for patients, families and visitors.
Must exhibit caring, service-oriented behaviors toward people encountered and be able to diffuse emotionally charged situations.
Must be able to apply sound judgment toward satisfying a variety of questions and problems from patients, family members, and visitors.
Must be able to multi-task patient, family, and visitor requests and needs, while maintaining control of assigned area.
Must be able to demonstrate basic computer skills through competency exams.
Responsibilities
1. Provides a warm welcome to patients, families, vendors, visitors, and staff upon arrival to and departure from the hospital. Promotes patient family centered care by serving as a patient/family liaison to identify resources for ensuring a positive experience while at Parkland. Assists with problem resolution occurring during the entry or exit process, i.e., social work, security, etc.; coordinates information collection with various hospital departments to ensure accurate referral of incoming traffic to appropriate location; provides support to management and department to meet requirements for seamless service; and coordinates concierge information and resources for families, providing accurate transmittal of information from hospital staff to families concerning the patient.
2. Ensures maintenance of clean, neat comfortable environment and needed supplies while ensuring referrals for families to appropriate department resources such as social work, business office, etc. Communicates and educates families of policies and procedures in a supportive and positive manner that supports the mission, philosophy and policies of Parkland and integrates these values into behavior. Ensures infection prevention from proper use of hand hygiene upon entering the facility.
3. Interfaces with affiliated facilities when outpatients are seen jointly to expedite and assist in providing efficient service to patients.
4. Physically escorts patients and families to appropriate clinical area to ensure comfort and safety at all times.
5. Serves as a liaison between clinic departments, physician, patients and families.
6. Provides concierge services, making transportation arrangements upon request.
7. Locates and provides patients, visitors and hospital staff with inpatient room numbers, outpatient clinic locations and general hospital campus information.
8. Answers telephones, accesses computerized information regarding specific patients such as clinic appointment date, time and location, and provides general information regarding the hospital.
9. Maintains a positive working relationship with staff in all areas of the hospital in order to facilitate effective communication between staff and visitors.
10. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor and implements and monitors results as appropriate in support of the overall goals and mission of Parkland.
11. Stays abreast of latest developments in customer service by attending in-house seminars/workshops and reading internal publications. Integrates knowledge gained into current work practices.
12. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the Guest Experience Department. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
Job Accountabilities
1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.