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Fort Mill

    Desktop Support - Fort Mill, United States - Insight Global

    Insight Global
    Insight Global Fort Mill, United States

    6 days ago

    Insight Global background
    Description
    Job Description

    An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC


    Responsibilites include:
    Provides support to end users on a variety of issues. Identifies, researches and resolves technical problems

    Responds to telephone calls, email and personal requests for technical support

    o Team primarily handles tickets, chats and walkups

    Documents, tracks and monitors the problem to ensure a timely resolution

    Provdes as 2nd level (Tier II) support to other helpdesk technicians

    Relies on expdrience and judgement to plan and accomplish goals

    Performs a variety of complicated tasks, self motivated to identify and solve customer problems and to improve the service delievered by the CMIS department as a whole

    Takes on added responsibilities to manage and administer customer support systems and departmental systems

    Works with other deparment team members to insure good cross communication and cross training

    Perform other duties assigned by the manager


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Skills and Requirements

    2+ years in Desktop/Helpdesk/Service Desk Support Role

    Knowledge of Ticketing systems, escalations

    Excellent knowledge of PC based hardware and software systems

    Troubleshooting experience

    Excellent verbal and written communication skills Degree in computer science or related field

    Knowledge of AS/400 systems

    ServiceNow experience null


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal employment opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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