- Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system.
- Manage SLA of all tickets to meet and exceed user expectations for timely service and resolution.
- Create user and service accounts and configure hardware as part of the employee setup process
- Follow up on all tickets in a timely manner and pursues issues through to resolution
- Work with external customers for hardware and software support
- Provide excellent customer service
- Strong analytical ability to troubleshoot complex problems
- 2-3 years' experience working in a Windows based desktop support environment.
- An Associate's degree or Bachelor's degree, or equivalent work experience
- Solid Microsoft environment knowledge
- Solid understanding of TCP/IP and networking principles
- Strong interpersonal skills and organizational skills
- Excellent written and oral communication skills
- CompTIA A+ Certification
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CRG Charlotte, United StatesJob Description · Job DescriptionDesktop Support Technician · Hybrid / Onsite (2x per week) · Hours: 8-5p · Location: Charlotte, NC · $18-$23/hour · This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will b ...
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OneCloud - TelWare Charlotte, United StatesJob Description · Job DescriptionDescription:Job Summary: · OneCloud - TelWare seeks tech-savvy individuals for front-line support, aiding clients with a range of information technology-related issues encompassing desktops, mobile devices, network services, and telephony equipmen ...
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City of Charlotte Charlotte, United StatesOverview · The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology com ...
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ThemeSoft Charlotte, United StatesTitle: Desktop Support · Location: Charlotte, NC · TYPE : CONTRACT · Tech Skills · Technical helpdesk or technical call center experience is necessary. · Disciplined, systematic problem-solving skills required. · Hands-on work experience with the following: · Windows Operating sy ...
Desktop Support Technician - Charlotte, United States - CRG
Description
Desktop Support TechnicianHybrid / Onsite (2x per week)
Hours: 8-5p
Location: Charlotte, NC
$18-$23/hour
This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be configuring, setting up, monitoring, troubleshooting computers, phone systems, printers, AD logins and email accounts. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Responsibilities:
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