- Build and maintain strong relationships within assigned accounts.
- Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
- Educate customers on the use and benefits of the Veracode solutions.
- Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.
- Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
- Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
- Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items.
- Provide monthly account reporting to management and internal stakeholders.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
- Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
- Collaborate with Sales team on account strategy, and identify opportunities for selling products and services within accounts.
- Bachelor's degree and 5+ years of experience in customer-facing role
- Experience working with senior and executive management
- Possess strong written and verbal communication skills with excellent presentation skills
- Demonstrated ability and desire to work and excel in fast-paced environment
- Excellent multitasking and project management skills
- Proficiency to develop and execute strategic plans
- Excellent team player and able to work under own initiative
- Ability to effectively facilitate and lead cross-functional teams and resources
- Knowledge and practical experience in Application Security
- Possess SDLC experience with understanding of Internet and web applications
- Ability to learn new technologies
- Must possess a proven understanding of corporate business world
- Strong critical thinking, analytic, and problem solving abilities
- Well-organized and with a high attention to detail
- Proficiency with MS Office, , and WebEx
- Willingness and ability to travel up to 25%
-
Customer Success Manager
1 week ago
ZoomInfo Technologies LLC Waltham, United StatesAt ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive w ...
-
Customer Success Manager
2 days ago
Deephealth Somerville, United States**Job Description**: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's succ ...
-
Customer Success Manager
1 week ago
Veeva Systems Boston, United StatesVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...
-
Customer Success Manager
1 week ago
Gradient AI Boston, United States Full time**Gradient AI**: · Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue f ...
-
Student Success Manager
1 week ago
LABOURE COLLEGE OF HEALTHCARE INC Milton, United States**General Description** · Labouré College of Healthcare seeks a collaborative and experienced student affairs/advising professional to bring their proven record of accomplishment to the Student Success Manager position. The Student Success Manager oversees all aspects of the Coll ...
-
Client Success Manager
2 weeks ago
Ready Education Burlington, United StatesROLE PURPOSE · The Client Success Manager is responsible for managing customer relationships in a strategic way in order to drive client retention while also pushing sales expansions. This position serves in a strategic capacity supporting clients as a trusted advisor and advocat ...
-
Customer Success Manager
2 days ago
Rapid7 Boston, United States**Customer Success Manager (CSM)** · As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. ...
-
Customer Success Manager
2 weeks ago
SimilarWeb Burlington, United StatesSimilarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today's digital world by giving them access to data-driven insights, comp ...
-
Customer Success Manager
2 days ago
ICAD, Inc Nashua, United StatesAt iCAD, we are passionate about our mission to create a world where cancer can't hide. · Leveraging the power of innovative artificial intelligence (AI) solutions that empower providers and professionals to accurately, reliably and more quickly detect cancer and improve outcomes ...
-
Customer Success Manager, Boston
4 days ago
Funnel Boston, United States**Customer Success Manager** · As a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. If you love to solve advanced data use cases, con ...
-
Manager, Customer Success Amer
1 week ago
Zoom Video Communications, Inc. Boston, United States**What you can expect** · As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the · ultimate customer experience. Reporting to the Director of Customer Success, you will be leading a team of · current Customer Success Managers locate ...
-
Account Manager/customer Success Manager
1 week ago
FoodTec Solutions Needham Heights, United States**Account Manager/Customer Success Manager (Needham, MA) Compensation: BOE Full Time** · **Responsibilities** · - Serve as the lead point of contact for all customer account management matters · - Build and maintain strong, long-lasting client relationships · - Negotiate contract ...
-
Program Manager, Client Success
1 week ago
Babson College Wellesley, United StatesThe Program Manager is responsible for all aspects of the delivery of premier executive education programs catering to mid-level and senior-level executives of multinational organizations. Specifically responsible for working with clients, faculty, and the business development te ...
-
Sr. Customer Success Manager
2 weeks ago
Synopsys Burlington, United StatesJob Description and Requirements · Customer Success Manager · The Synopsys Software Integrity Group is seeking a Sr. Customer Success Manager who will serve as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment w ...
-
Customer Success Manager
5 days ago
Berkshire Grey Bedford, United StatesJob Description · Job DescriptionSalary: · About Berkshire Grey: · Berkshire Grey is revolutionizing the way we approach logistics and automation. As an industry leader in robotics and AI solutions, we deliver cutting-edge technology to improve efficiency and innovation. Our tea ...
-
Success Manager
5 days ago
Khoury College Boston, United States Full timeAbout the Opportunity · JOB SUMMARY: · The Success Manager manages the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. · This hire can be located at either the Boston, MA or Charlotte, NC ...
-
Customer Success Manager
4 days ago
Divert Concord, United StatesAbout Divert · Divert, Inc. is an impact technology company on a mission to Protect the Value of FoodTM. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. · Today, the U.S. alone generates m ...
-
Customer Success Manager
1 week ago
ZoomInfo Waltham, United StatesAt ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive w ...
-
Customer Success Manager
4 days ago
Buyers Edge Platform Waltham, United StatesWho are we? · At Consolidated Concepts, were redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventio ...
-
Customer Success Manager
5 days ago
Buyers Edge Platform Waltham, United StatesWho are we? · At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventi ...
Customer Success Manager - Burlington, United States - Veracode
Description
Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team.The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.
The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully.
The CSM reports to the Manager of Customer Success within the Services Organization.Responsibilities:
Skills & Requirements
Careers
Veracode was founded by world-class security experts - and it continues to attract top problem solvers in the industry. We take pride in the diverse and electrifying culture our employees create.
With personnel located across the United States and around the world, we boast a new and exciting approach to how we do business.
Our collaborative environment fosters learning and growth within our employees through friendly discussions, hackathon projects and everyday interactions.
At Veracode, we offer a fundamentally different approach to application-layer security - one that's simpler and more scalable than legacy on-premises approaches.
Our subscription-based service combines a powerful, cloud-based platform with deep security expertise and best practices for managing enterprise-wide governance programs so that enterprises can speed their innovations to market - without sacrificing security.
It's all of these things combined with a little food and a lot of fun that make Veracode a great place to work.
