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    Customer Success Manager - Waltham, United States - Buyers Edge Platform

    Buyers Edge Platform
    Buyers Edge Platform Waltham, United States

    3 weeks ago

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    Description
    Who are we?

    At Consolidated Concepts, we're redefining cost reduction and profit optimization


    Our mission is clear:
    empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes.

    As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services.

    Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions.

    We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.

    Who are we looking for?

    The

    ClientManager

    is responsible for managing new clients accounts and working closely with these clients to add additional cost savings programs.

    You will be a key piece in a team driven culture with strong interpersonal skills and manage accounts in conjunction with the Sales team.

    This position will ideally be hybrid (3 days/week) based out of our Waltham, MA office. We are unable to offer sponsorship for work authorization for this role.


    Your impact:
    Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within Consolidated Concepts

    Conduct on-going meetings and calls to communicate frequently with clients on updates, information, concerns and opportunities

    Serve as the client's voice within Consolidated Concepts

    Keep organized for both the internal team as well as the needs of the clients.

    Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution

    Identify opportunities for potential up sell, including produce programs, and supply chain consulting, and Master Distribution Agreement services

    Organize and conduct on-boarding of clients. See through the initial introduction until client is completely set up within the system

    Work together with Account Executives to build and maintain client relationships.

    Manage upwards of 30-40 clients on ongoing basis

    Keep Account Executive and other applicable people in the loop

    Organize and conduct business reviews, client calls, meetings inside and outside of office

    Track follow up for any client involved meetings and keep internal systems and databases up-to-date with client information

    Market new programs and services to clients

    Provide appropriate status updates on project progress

    Must be comfortable being the point person for client and internal departments

    Procure, organize, and disperse data

    Have full understanding of Consolidated Concepts interaction with Platform brands

    Review client data and work with Client Operations team in driving additional revenue through direct manufacturers programs

    Be available to travel to visit clients face to face

    Understand and follow internal processes CC has set up with internal teams to keep client projects on track

    About you:

    4-year Bachelor's degree required

    Restaurant management experience preferred

    Efficient, detail oriented, and well organized

    Have strong communication and relationship management skills

    Excel in explaining complex information in ways that are easy to understand.

    Want to be part of a small team that's motivated by helping others and serving the best interests of our clients

    Like to work hard and have a thirst for knowledge with a "do what it takes" attitude

    Are flexible and thrive in fast-paced work environments

    Aspire to a successful career in the food and beverage industry

    Crave an environment where you can develop professionally and personally


    Don't meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification.

    At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace.

    So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.

    You may be just the right candidate for this position or others with us

    What's in this for you?

    Amazing coverages to start.


    Medical, dental, and vision coverages are just the beginning We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans On top of this, we also offer a 401(k) plan with company match.

    Invest in your success.

    We will provide you with a thorough training and development program and offer competitive compensation.

    Live well = Work well.

    Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it We have half-day Summer Fridays
    We welcome all.

    We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard toactual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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