- Communicate Diverts mission & vision effectively to customers
- Provide excellent-proactive when possible-customer service
- Advocate for customers internally within Divert, be their Voice
- Typical annual travel is approximately 30% (first 3 months requires 50% travel) to meet your clients
- Drive renewals & maintain our record setting retention rate
- Understand your customers current strategic plans and goals, and how they report on, and measure those efforts
- Identify and address opportunities and risks at each customer
- Keep a current map of all stakeholders at each of your customers. Understand internal relationships and dynamics. Continually deepen and expand strategic relationships at each of your customers
- Onboard new customers in collaboration with the the Business Development team and Solutions partners
- Advise customers on how to use our solutions according to our defined best practices
- Enable customers to realize the value of our solutions through reporting and regular business reviews
- Stay current on Diverts products, product roadmap, competitive landscape, and trends
- Upsell and cross sell existing products and services to drive revenue
- Three or more years experience in Sales/Customer Success/Account Management or other related business function
- Skilled at relationship building, with a passion for connecting with customers and driving value
- Confident communicator with strong written and verbal communication skills
- Excellent ability to synthesize and analyze data, feedback and information to strategically prioritize actions and deliver outcomes
- Experience with driving ad-hoc projects with time-bound deliverables
- Strong organizational skills, including the ability to multi-task and manage multiple complex projects in cross-functional environments
- Compensation Range: $80,000 - $95,000 annually
- Health, Vision and Dental Benefits (effective the first of the month following your date of hire)
- Life Insurance
- 401K with Safe Harbor company match
- Paid Time Off
- Opportunities for Advancement with a Rapidly Growing, Mission-Driven Organization
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Customer Success Manager - Concord, United States - Divert
Description
About Divert
Divert, Inc. is an impact technology company on a mission to Protect the Value of FoodTM. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact.
Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or incinerators. Whats more, wasted food contributes 8% to 10% of global greenhouse gas emissions. Divert is tackling these crises head on, delivering immense progress towards eliminating wasted food through its unique solutions - from converting wasted food into renewable fuels to feeding those in need.
Divert works with the top retailers in the industry, including Ahold Delhaize, Albertsons, CVS, Kroger, Target, and others, and nearly 5,400 retail stores across the U.S., providing technology, logistics, and anaerobic digestion facilities to help retailers reach their sustainability goals. The company processes more than 232,000 tons of wasted food a year and, through its collaboration with some of the nations largest food retailers and relationships with local food banks and nonprofits, Divert has facilitated the donation of more than 10 million pounds of food to people, rather than going to waste.
Customer Success Manager
Divert has built a culture of innovation, empathy, and problem solving for our customers. For the continued success and growth of Divert, It is critical that our Customer Success Team become the comprehensive owner of the customer journey and translate the customer voice back to the company. As a Customer Success Manager at Divert, you are the strategic and supportive partner for your customers at every stage in their buying and adoption process.
Each customer is at a different point in their journey, and as a Customer Success Manager you are responsible for creating, measuring, and delivering an individualized roadmap to success for each of your customers. You build trust through problem solving, advocacy, and your expertise in both their business operations and goals, as well as Diverts solutions and solution roadmap. You identify new opportunities to expand Diverts value proposition and meet our mission to Protect the Value of Food.
What Youll Do:
