Customer Success Manager - Waltham, United States - ZoomInfo Technologies LLC

ZoomInfo Technologies LLC

Verified Company

Waltham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At
ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add talented and passionate people to our
Customer Success team This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo.

This
CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning.

This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers.

We provide
_world-class training_ while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do:

Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
Proactively grow the breadth and depth of strategic relationships within customers
Closely manage and nurture accounts to identify and eliminate risk of attrition
Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
Ensure customers are aware of and educated on new features and releases
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring:

-
2+ years of customer success, account management, or sales experience in a competitive SaaS environment
-
2+ years working with
Mid-Market level accounts

Have a great understanding of worldclass gotomarket process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
Excellent communication skills, including issue tracking, triaging and crisis management
Ability to efficiently manage multiple customer projects simultaneously
Communicates with internal and external customers and all levels of management
Effectively communicate technical information to nontechnical audiences
Delivers informative, wellorganized presentations
Understands how to communicate difficult/sensitive information tactfully
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Manages client expectations effectively
Selfmotivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus
Bachelor's Degree preferred
Ability to work a minimum of
three days per week from one of our office locations.

What's In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Incredibly strong onboarding program be set up for success in your first 90 days
Ongoing training to help you grow
Market leading product offering (check our our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Virgin Pulse Wellness Program
Optional add ons such as pet insurance, legal service support, and more

This is a
hybrid position, working a minimum of
three days per week from one of our office locations.

LI-EB

LI-Hybrid

About us:

ZoomInfo (

NASDAQ:
ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, in