- Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs.
- Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling.
- Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
- Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management.
- Provides occasional direction to users and I.T. Technician.
- Education: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
- Experience: Over three years up to and including five years.
- Licenses: Valid Texas Class C Driver's.
- Certifications Required: A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties.
- Some high school, no diploma or GED
- High School Diploma/GED
- Some College, no degree
- Technical or Trade School (Did not complete)
- Technical or Trade School (Completed)
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- Yes
- No
- Yes
- No
- Yes
- No
- Under 6 months
- 1 year under 2 years
- 2 years under 3 years
- 3 years under 4 years
- 4 years under 5 years
- Over 5 years
- No experience
- under 6 months
- 1 year under r2 years
- 2 years under 3 years
- 3 years under 4 years
- 4 years under 5 years
- Over 5 years
- No experience
- Under 6 months
- 1 year under 2 years
- 2 years under 3 years
- 3 years under 4 years
- 4 years under 5 years
- Over 5 years
- CompTIA CASP+,
- CISM
- CISSP
- ITIL foundations
- Other
-
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IT System Support Specialist - Grand Prairie, United States - City of Grand Prairie, TX
Description
Salary: $ $35.50 HourlyLocation : Grand Prairie, TX
Job Type: Full Time
Job Number:
Department: Information Technology
Division: Public Safety Technology
Opening Date: 04/26/2024
Closing Date: 5/8/2024 5:00 PM Central
Job Summary
Join us as an IT Systems Support Specialist The IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations. This will also include resolving technology issues for users. If you would like to join our outstanding IT team
apply today with The City of Grand Prairie
Essential Job Functions
01
What is the highest level of Education obtained?
Do you have a Bachelor's degree? If so, what discipline?
03
Do you have a valid driver's license?
Will you be able to pass a CJIS compliant background check and obtain appropriate CJIS clearance?
Are you able to lift 10-20 lbs?
How many years of experience do you have in maintaining software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches?
How many years of experience do you have providing advanced customer support with computers and applications by working with customers to troubleshoot situations to help them achieve their goals?
How many years of experience do you have in upgrading, maintaining, repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals and cabling?
Please check all certifications you presently hold:
If you selected other, what other certification(s) do you possess?
Required Question
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