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Grand Prairie

    IT System Support Specialist - Grand Prairie, United States - City of Grand Prairie

    City of Grand Prairie
    City of Grand Prairie Grand Prairie, United States

    4 weeks ago

    Default job background
    Description
    Join us as an IT Systems Support Specialist T


    he IT Systems Support Specialist provides computer support to users, installs PC-based applications, loads and tests hardware and software, upgrades computer software and configures workstations.

    This will also include resolving

    technology issues for users. If you would like to join our outstanding IT team

    apply today with The City of Grand

    Prairie

    Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems, and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems and making necessary repairs.


    Maintains software and hardware by troubleshooting, patching, and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, repairing and replacing broken or defective mechanical, and electrical hardware such as computers, peripherals and cabling.

    Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.


    Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management.

    Provides occasional direction to users and I.T. Technician.

    Education:


    Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school.

    Appropriate certification may be awarded upon satisfactory completion of advanced study or training.


    Experience:
    Over three years up to and including five years.

    Licenses :
    Valid Texas Class C Driver's.


    Certifications Required:
    A+, Network +, Server +, Security +, or ITIL certifications preferable. Ability to obtain and maintain CJIS clearance necessary to perform job duties.

    #J-18808-Ljbffr
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