About Mike Huynh:
Highly motivated IT Support Professional with over 20 years of diverse IT experience in providing support for various environments. Seeking to continue to build my career with a company that will utilize my skills, experience, and certifications to make significant contributions to the business and growth of the company.
Experience
- Arrow Electronics, Inc., Arlington, Texas October 2002 – Present
- Network Support Analyst January 2011 – Present
- Technical lead for desktop support team on a North America Xerox printer refresh/ standardization project with the implementation of YSoft badge access solution
- Chosen to be part of a special IT projects team that focused on the integration process for globally acquired companies
- Maintain end-to-end communication and assistance to help support 200+ users to transition from a decommission small office to Regus facilities
- Cooperate with telecom team to upgrade from Inter-tel digital keyset system to Avaya VoIP, then to Skype for Business and now Microsoft Teams
- Upgrade all desktops/laptops to Windows 7 before Windows XP end of life and then upgraded to Windows 10 before Windows 7 end of life
- Streamline data protection by migrating all company laptops from McAfee hard drive encryption to native Microsoft Bitlocker with Windows 10
- Work closely with the network teams to provide assistance with US and Canada IP scheme refresh project
- Plan, coordinate and work with IT vendors for office/ warehouse decommissions, consolidations, renovations and relocations
- Collaborate with network engineers to convert all data circuits worldwide from various carriers to Verizon MPLS network; replace or reconfigure existing routers
- Remove all non-Cisco or unmanage network switches and replace with Cisco manage switches following company standards
- Effectively implement and test backup internet circuits for various branch offices
- Convert backup network solution from Cisco VPN Concentrator/ASA to Juniper SRX platform
- Network and Systems Administrator October 2002 – December 2010 (A.E. Petsche Co., Inc. – acquired by Arrow Electronics, Inc. in 2010)
- Supported 400 users globally across 14 branch offices and 6 small/home offices worldwide with different time zones 24/7
- Responsible for all aspects of server, desktop, wired /wireless network, telecommunications, mobility, printing & technical support for the enterprise
- Managed Windows/Exchange environment with Active Directory, GPO, DHCP, DNS and WINS
- Administered IBM AS/400 user accounts, devices, printers and file shares
- Designed, implemented and successfully tested disaster recovery plan at remote hot site using high availability software solutions for the business systems
- Reviewed, negotiated and provisioned circuits for all data, wireless and voice services for business needs
- Transitioned internet circuits with various carriers to Sprint’s MPLS network
- Sumisho Computer Systems, Irving, Texas October 2000 – September 2002
- Systems Administrator November 2001 – September 2002
- Conspired with the help desk, desktop support and network teams to develop, test and implement IT solutions for internal and external users
- Setup, maintained, supported, and managed Windows NT 4.0, 2000, Exchange 5.5 and Novell 4.11 servers
- Created and setup new printers, user accounts, mailboxes, distribution groups, security groups and defined access permissions following standard company policies
- Researched and developed solutions for all internal and external email communication issues
- Planned, scheduled and implemented system backup and restore practice exercises
- IT Support Analyst October 2000 – November 2001
- Completed a migration of 600 users from Lotus CcMail to a new Microsoft Outlook 2000/ Exchange Server 5.5 email platform in 3 months
- Provided phone and desktop support for local and remote end users in a Windows 95, 98, NT 4.0, 2000, and XP environment
- IT support responsibilities include setup, configure, troubleshoot and resolve network, laptop, desktop, palm pilot, software, hardware, printer and RAS for remote users
Education
- Cisco Certified Specialist – Enterprise Core
- 640-822 : CCENT/ICND1 (Cisco Certified Entry Networking Technician / Interconnecting Cisco Network Devices – Part 1) - Cisco Certified 8/13
- 640-816 : ICND2 (Interconnecting Cisco Network Devices – Part 2) – Cisco Certified 9/13
- 300-115 : SWITCH – Cisco Certified 9/16
- 300-101 : ROUTE – Cisco Certified 8/19
- 300-410 : ENARSI – Cisco Certified 5/22
- CCI Training Center, Arlington, Texas
- Microsoft MCSE Core Curriculum
- Personal Computer Essentials
- Networking Essentials – Microsoft Certified 7/99
- NT 4.0 Workstation – Microsoft Certified 8/99
- NT 4.0 Server – Microsoft Certified 10/99
- NT Server in the Enterprise – Microsoft Certified 11/99
- Windows 2000 Professional – Microsoft Certified 8/01
- Windows 2000 Server – Microsoft Certified 10/01
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