- Serves as an Infrastructure technical support specialist assisting other Infrastructure units in project work or daily service tasks. The infrastructure support is designed to deepen support knowledge of backend systems/operations and may include: a. Assisting in day to day service requests across the unit. b. Assisting in operational tasks/projects such as: i. computer imaging and deployment ii. printer deployment iii. software installation, testing and support iv. network configuration, monitoring and troubleshooting
-
Desktop Support Specialist
5 days ago
EMCO Technologies Clinton, United States**Responsibilities** · Infrastructure support (Level 1-3): · - Comprehensive support of workstations, servers, lab instruments, peripherals and software · - Install, Support, Maintain Lab and Office PCs on our domain · - Handle new software requests and installs · - Update/ Maint ...
-
Nebula Technologies Clinton, United StatesAs a member of the Technical Lab Support Team, you will primarily work on-site to manage clinical trials across a range of indications. Your main responsibilities will include operational and organizational qualification/validation, as well as life-cycle management of laboratory ...
-
IT Support Specialist
1 week ago
Skyline Enterprises Davenport, United StatesAre you an absolute tech talent with a service-oriented mindset? Do you have an analytical mindset and a structured way of working? Is troubleshooting your strong suit and do you find solutions for every problem? Then we are looking for you. · We are one of the leading providers ...
-
Family Support Specialist
23 hours ago
AMIkids Clinton, United StatesAMIkids offers a wide variety of programs and models, built to address each student's needs and strengths on an individual basis. All of our programs implement the AMIkids Personal Growth Model to separate their troubled past from a bright future. In addition to providing servic ...
-
Sales Support Specialist
1 week ago
Radiant Technologies Davenport, United StatesProcessing of offers and orders · Creation of shipments for Southeast Asian customers of our subsidiary based in Singapore · Handling of delivery backlogs and complaints · Management of a designated customer base · ...
-
Specialist
1 week ago
Big Y Foods, Inc. Clinton, United StatesSUMMARY OF ROLE: Exceed our customers' evolving expectations by preparing the freshest quality product while providing World Class customer service and a pleasant and rewarding shopping experience. Our specialist is responsible for providing product knowledge, expertise and resul ...
-
Office Support Assistant
5 days ago
University of Illinois Urbana-Champaign Clinton, United States**Office Support Assistant - University of Illinois Extension**: · **Extension, Unit 17 Clinton**: · **WE TRANSFORM LIVES.** · Everything we do is designed to improve the quality of life of the people in the state of Illinois, across the nation, and around the world. We discover, ...
-
Team Member
3 days ago
O'Donnell Ace Hardware Clinton, United States Part timeGeneral Summary · The primary responsibilities of the Team Members are to maintain outstanding customer service, generate sales, merchandise product and support the store management team. · Essential Duties & Responsibilities · Include the following. Other duties may be assigned. ...
-
Part-time Sales Asscociate
21 hours ago
Steward's Hardware Company Clinton, United States Part timeBENEFITS · About Stewards Ace Hardware · We are a family owned and operated hardware store. We pride ourselves on the great service, selection, convenience, and competitiveness that we provide to the residents and visitors of the shoreline. Throughout each of our departments, you ...
-
Community Health Outreach Coordinator
5 days ago
MEDSTAR HEALTH Clinton, United States**General Summary of Position** · MedStar Health is looking for a Community Health Outreach Coordinator to join our team · The Community Health Outreach Coordinator will play a pivotal role in supporting the Healthy Start Program in Prince George's County, Maryland. Under the dir ...
-
Titan Ventures Grand Mound, United StatesThis is the work environment: · Are you passionate about the world of IT, love solving challenging problems, and want to be part of a dynamic team? Then you've come to the right place, because our 24-person 2nd & 3rd level service team provides diverse and high-quality written a ...
-
Skyline Solutions Clinton, United StatesClinton 'akut Doc' is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is a nationwide leader in supporting medical professionals. We provide guidance and assistance to doctors in finding a suitable position, helping them achieve their ...
-
Medical Director of Laboratory Medicine
1 week ago
Sapphire Solutions Clinton, United StatesAre you looking for a new challenge with leadership responsibility? Then we have an exciting opportunity for you. · On behalf of our client, a large institute in the Freiburg area, we are currently seeking a specialist in laboratory medicine (m/f/d) for the medical management of ...
-
Eclipse Enterprises Clinton, United StatesJoin us on our journey towards a healthier future with Clinton · We are pioneers, market leaders, and have over 3,800 professionals working at our 152 locations throughout Germany in occupational medicine, occupational safety, and health management. We support and advise our clie ...
-
Infinity Technologies Clinton, United StatesTraining as a Specialist for Warehouse Logistics (m/f/d) · Stuttgart Full-time · At Marienhospital Stuttgart, we prioritize the care and well-being of our patients. Every day, as a member of our team, you can experience modern high-tech medicine delivered by people for people. ...
-
NovaWorks Clinton, United States**About FürstenbergConsult GmbH & Co. KG: ** · Passionate about personnel consulting: As an owner-managed consulting and service company, we have been an established address in the executive and direct search of highly qualified specialists and executives for many years. Our spec ...
-
Crimson Solutions Clinton, United StatesClinton ViaNobis - Integration Assistance · ... a facility of Katharina Kasper ViaNobis GmbH. · Our integration assistance for people with intellectual disabilities and autism is divided into six residential communities located in Gangelt, Geilenkirchen, Boscheln, Heinsberg, Hück ...
-
Specialist in Ophthalmology
1 week ago
Crimson Solutions Clinton, United StatesAt akut Doc, we are a trustworthy and reliable partner in the field of permanent placement and temporary staffing in the medical service. Our client is a center for ophthalmology with four locations. All practices perform outpatient surgeries. Our client values a personal and fam ...
-
Crimson Solutions Clinton, United StatesCareer at Bozinov Tax Consultancy · Whether small, medium or large company - in a constantly changing economy, they all wish for a partner who advises them exceptionally competently and is committed to their interests. As a specialist in taxes, finances and business administratio ...
-
Training as a parquet layer
1 week ago
Omega Ventures Clinton, United StatesCompany Description · Brandmaier has been in business since 1957. Since then, we have been known for providing our customers with the highest quality in flooring craftsmanship. We work as a team and support our employees with any questions or issues they may have. We serve both p ...
Client Services/Infrastructure Support Specialist - Clinton, United States - Hamilton College
Description
Provide courteous and timely support to Library and Information Technology (LITS) and the Hamilton College community covering a wide range of computing and infrastructure related technical issues. Areas of support include, but are not limited to: hardware/software, network connectivity, identity management, and proper use of technology resources. The position assists student workers in servicing client requests and serves as an escalation point as needed for problem resolution.
Hamilton is deeply committed to diversity, equity, inclusion, and accessibility. This position supports LITS in creating an accessible, supportive environment for an educational experience that recognizes diversity and cultural competence as integral components of academic excellence.
This is a nonexempt position with a pay range of $ $32.00 per hour.
Client Services Support
Serves as a technical support provider for the Hamilton Community
Support duties include:
a. Triage and Troubleshoot customer technical issues while providing top-notch customer service in all interactions.;
b. Provide timely assistance by meeting our customers where they are - in person, email, phone or via remote assistance software.
c. Research problems that cannot be easily resolved. Share findings with the team and others in LITS as appropriate.
d. Record follow ups in ticketing software with appropriate attention to detail and in a timely manner;
e. Provides technical assistance to Help Desk student employees (Tier 1) and assumes responsibility for tickets escalated to Tier 2;
f. Uses good judgment and decision making to ensure compliance to standards and policies;
g. Maintains an advanced understanding of existing campus technologies and stays informed on emerging technology trends and tools;
h. Contributes to a service culture that includes: treating customers with respect, listening actively and politely, engaging in effective communication and promoting customer self-sufficiency;
i. Authors and/or contributes to Help Desk related technical support documentation (e.g. documents, web pages, knowledge base).
j. Demonstrated ability to concisely convey technical information (oral or written) in a manner easily understood.
k. Ensures timely completion of work and confirms that outcomes are fully documented and communicated to the client;
l. Regularly participates in team and department meetings and contributes to Help Desk team projects and specially assigned responsibilities;
m. Actively supports information security initiatives managed by LITS. Demonstrates an understanding of related policies and fully adheres to them. Remains current in desktop computer security, virus/spyware prevention and remediation. Regularly assists with review of available tools (e.g. anti-virus software, anti-malware software, etc.).
Infrastructure Support
